Administrative Supervisor

Global Medical Response • Roswell, GA

117d

About The Position

The Administrative Support Operations Supervisor is responsible for overseeing day-to-day operations and facilitating communication between field staff, management, dispatch, and outside agencies.

Requirements

• Minimum 1 year of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• Prior administrative experience preferred.
• High School Diploma or equivalent (GED).
• Some advanced education preferred.
• Ability to function as a Paramedic and perform direct patient-care activities in the field.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.
• State Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy.
• BLS, ACLS Certifications.

Nice To Haves

• Prior FTO or other leadership/supervisory experience.
• Some advanced education.

Responsibilities

• Supervise, direct, and develop field staff.
• Ensure full and appropriate staffing of units for all field employees and accurately process payroll and time off requests.
• Coordinate daily work schedules for field employees, shift bids, floaters, ride-alongs, stand-bys, and special events staffing.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Investigate incidents and complaints involving assigned units or personnel and resolve them appropriately.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring timely reconciliation.
• Direct GMR resources during disaster situations or mass casualty incidents.
• Prepare reports and manage projects as assigned by the Operations or General Manager.
• Oversee equipment and supply maintenance.
• Champion affirmative action efforts in all aspects of employment.
• Ensure compliance with and enforcement of all applicable policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED