Administrative Supervisor

State of Montana•Helena, MT

About The Position

Are you ready to lead a team that helps protect the public, strengthen Montana’s workforce, and ensure professional integrity across the state? The Professional Licensing Bureau within the Employment Standards Division (ESD) is seeking an Administrative Supervisor with exceptional leadership, analytical, and communication skills. In this key role, you will support the Executive Officer Team and multiple licensing boards that safeguard the health, safety, and economic well-being of Montanans. This is an opportunity to lead with purpose—advancing operational excellence, public accountability, and service-focused teamwork. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: Responsiveness Respect Integrity Excellence Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Position Overview: As an Administrative Supervisor within ESD’s Professional Licensing Bureau, you will lead staff who directly support Montana’s professional and occupational licensing boards. This position plays a pivotal role in assisting the Executive Officer Team with implementing board actions, ensuring compliance with state law, and supporting transparent, effective governance. You’ll apply strong supervisory and problem-solving skills to guide staff in managing board operations, licensing workflows, and stakeholder interactions. Working collaboratively across the division, you will help align daily operations with DLI’s broader mission to promote innovation, accountability, and public trust in Montana’s workforce systems.

Requirements

Regulatory Leadership and Team Empowerment: Demonstrated ability to lead professional staff performing complex regulatory work. Skilled in fostering accountability, collaboration, and continuous improvement among teams supporting multiple licensing programs.
Board Governance and Executive Officer Partnership: Proven experience supporting or collaborating with executive officers, boards, or commissions. Skilled at guiding staff in implementing board directives, preparing accurate materials, and maintaining effective, transparent governance practices.
Stakeholder Relations and Public Communication: Skilled in delivering clear, professional communication to diverse audiences including board members, licensees, and the public. Demonstrated ability to represent the bureau and division with diplomacy, tact, and professionalism.
Policy Interpretation and Administrative Compliance: Deep understanding of administrative law, licensing statutes, and agency policy. Ability to interpret, apply, and communicate regulatory requirements to ensure programs operate within legal and ethical boundaries.
Operational Strategy and Data-Driven Improvement: Strong analytical and problem-solving skills. Experienced in using data, metrics, and workflow analysis to identify trends, mitigate risks, and implement practical, sustainable improvements.
Fiscal Accountability and Resource Oversight: Demonstrated capability to track budgets, monitor fiscal goals, and align resources with program objectives. Skilled in making informed decisions to promote cost-effective operations and responsible stewardship of public funds.
Organizational Agility and Program Adaptability: Ability to manage dynamic workloads across multiple programs and prioritize effectively. Skilled in adapting to changing board directives, legislative updates, and policy shifts within the regulatory environment.
Digital Systems and Information Integrity: Advanced proficiency in digital platforms and licensing databases to manage applications, records, and reporting. Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe, Zoom, and other relevant data management systems.
Visual Communication: Skilled in developing professional presentation materials that convey complex information in an accessible and visually compelling manner, ensuring audience understanding and engagement.
Presentation Expertise: Demonstrated ability to communicate effectively in public settings by delivering clear, engaging, and informative presentations tailored to diverse audiences, including staff, leadership, and external stakeholders.
Demonstrated experience supervising, leading, or coordinating staff in a professional, regulatory, or administrative setting.
Experience supporting boards, commissions, or executive teams in licensing, compliance, or governance-related processes.
Proven ability to interpret and apply complex laws, rules, and policies with accuracy and fairness.
Experience using data to evaluate program results, improve workflows, or track performance metrics.
Experience preparing presentations, reports, or policy documents for internal and external audiences.

Nice To Haves

Bachelor’s degree in Public Administration, Business, Communications, Political Science, or related field may supplement relevant experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

Responsibilities

Lead, mentor, and evaluate the Executive Officer Team, providing direction, coaching, and performance feedback to ensure board operations align with DLI standards, state law, and best practices in public administration.
Establish operational priorities and accountability measures for Executive Officers overseeing multiple licensing boards; monitor progress and results to ensure consistent, legally compliant, and efficient outcomes across programs.
Partner closely with the ESD and Bureau leadership teams to coordinate board governance activities, ensuring all meetings, agendas, communications, and decisions are conducted in accordance with Montana law, administrative rules, and departmental policy.
Analyze Bureau wide board operations and licensing workflows to identify trends, operational challenges, and improvement opportunities; implement data driven solutions that enhance program effectiveness, transparency, and public confidence.
Oversee the integrity of official board records, decisions, and reports to ensure compliance with open meeting laws and proper documentation for public and legal reference.
Provide fiscal oversight of assigned boards and licensing programs by reviewing expenditures, forecasting resource needs, and aligning budget goals with strategic priorities and statutory mandates.
Serve as a key liaison between the Executive Officers, other Bureau supervisors, and DLI executive leadership to promote collaboration, consistency, and shared accountability across all professional licensing programs.
Develop and refine policies, procedures, and standard practices that strengthen statewide licensing operations, support staff development, and improve service delivery to licensees, applicants, and the public. Model and cultivate a culture of professionalism, inclusivity, and ethical public service that emphasizes responsiveness, employee growth, and the Department’s mission to protect Montanans through effective professional licensing oversight.

Benefits

Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
38 paid days off a year including vacation, sick leave and holidays.
Military leave: You’ll get up to 15 days of military leave with full pay.
Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
Health, dental, vision, life insurance coverage, flexible spending accounts, EAP
Free telehealth and access to free employee medical clinics through our medical plan
Choice between two retirement plans with an employer contribution between 8.73%25 - 9.07%25 of your annual salary. A third optional 457(b) deferred compensation plan is also available.
Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness
Career progression, training opportunities and room for professional growth.
State employee discounts at various businesses across the state.
This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026.
This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)