Administrative Staff Analyst

New York City, NY-posted 3 months ago

Full-time • Mid Level

Bronx, NY

5,001-10,000 employees

Justice, Public Order, and Safety Activities

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The New York City Housing Authority is seeking a Deputy Director for the Leased Housing Department's Bronx Client Services Unit. Bronx Client Services' responsibilities include recertification and lease renewal of participants of the Housing Choice Voucher Program. Under the direction of the Senior Director, the Deputy Director will provide leadership and oversight of the Recertification Unit. This role is responsible for supervising staff, managing daily operations, developing and implementing policies and procedures, and ensuring compliance with regulatory requirements. The Deputy Director will play a key role in strategic planning and internal management, including resource allocation, performance monitoring, and ensuring timely and accurate work completion. The ideal candidate will be a strong leader with a proven ability to drive operational efficiency and uphold high standards of service delivery.

Provide direct leadership, mentoring, coaching, and evaluation of the Bronx Client Services Department staff.
Oversee all management, administrative, and personnel activities related to the unit, including staff assignments, monitoring productivity and trends, ensuring timely case processing, and accuracy of payment adjustments.
Supervise and support staff development through training, coaching, and performance management.
Conduct quality assurance reviews to ensure adherence to HUD and NYCHA policies and procedures.
Participate in the development, implementation, and continuous improvement of departmental policies and procedures.
Use data analysis to generate reports, monitor productivity, and identify trends to inform strategic decisions.
Validate operational reports and maintain accurate records and data related to unit activities.
Respond to inquiries and resolve issues raised by applicants, tenants, property owners, and other stakeholders.
Foster collaborative relationships with internal teams and external partners to enhance service delivery.
Represent the department in meetings and interagency collaborations.

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above.

Demonstrated experience in managing teams and complex projects.
Strong analytical and problem-solving skills with the ability to identify organizational issues and implement effective solutions.
Proven competency in performance monitoring, business planning, project management, and professional communication.
Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
Experience working with a variety of stakeholders, including agency leadership, frontline staff, and external partners.
Advanced proficiency in Microsoft Excel and Visio.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Access).
Strong data management and analysis skills ability to compile, interpret, and report quantitative data from multiple sources.
In-depth knowledge of HUD's Housing Choice Voucher Program regulations and NYCHA policies and procedures.
Ability to identify operational errors and implement corrective actions effectively.

Choice of medical coverage plans
Deferred compensation plans
Defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS)

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