Administrative Specialist - Northeast Region

Community College of Vermont•Newport, VT

56d•$19•Onsite

About The Position

The Community College of Vermont (CCV) is looking for a dynamic Administrative Specialist who is an excellent communicator with a welcoming demeanor and strong organizational skills to work in a fast-paced office environment in the northeast region of Vermont. In this role, you will be performing professional and key administrative and operational functions while providing exceptional customer service to all constituents of CCV. We are seeking a candidate with the demonstrated ability to work collaboratively in a self-managed team. This position requires flexible thinking, strong computer skills, solid decision-making abilities, a positive attitude, and a willingness to adapt and change to the ever-moving cycles of an academic year. This position is based in our Newport center, with the following schedule: Monday - Friday from 8:00AM - 4:00PM, with some flexibility needed for front desk coverage on occasion. Administrative Specialist - Newport Grade 8 Non-Bargaining Union Non-Exempt JOB SUMMARY: Provide elevated and enhanced administrative and customer service to the CCV community using a variety of communication modes (e.g., phone, email, text, in-person walk-in). Serve as the first point of contact for applicants and support them through the process from application to registration.

Requirements

Associate's Degree with one to three years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
Superior skill with communications and customer service.
Skill in gathering, compiling, and presenting information in oral and/or written form.
Knowledge and skill in various word processing, spreadsheet, database, presentation, and integrated information software, systems, and associated hardware, e.g. personal computers.
Ability to work in a fast-paced, high volume environment and manage stressful situations with thoughtfulness.
Strong interpersonal skills as applied to interaction with culturally diverse populations, college administrators, faculty, staff, students, and the public.
Ability to work independently and as a member of a team in accomplishing tasks.
Ability to assess problems and exercise sound judgment in whether to address the issue or escalate the problem.
Ability to follow directions and adhere to policies and procedures.

Responsibilities

Provide exceptional customer service and serve as a resource to students, faculty, staff, and community members, including applicants and prospective students.
Utilize systems and software to identify, research, and resolve common questions, routing or escalating more detailed and complex inquiries to appropriate contact in a timely manner.
Answer general questions and offer support about CCV systems and processes, direct customers to resources, including the Learning Management System, the customer/student relations tool(s), and other software.
Answer basic questions and offer support about admissions and registration, including pertaining to financial aid.
Set-up appointments for prospective and current students with CCV advisors and financial aid staff following CCV processes and standards. Includes verifying registration appointments are ready to register, sending appointment reminders and information, and rescheduling as necessary.
Support Advisors with attendance alerts, dual enrollment vouchers, graduation outreach, or general student outreach.
Serve as college-wide web chat or inquiry email support person, as directed.
Troubleshoot multimedia and e-classrooms equipment within the academic center.
Offer support to faculty members with copying, supplies, answering basic technical questions, etc.
Assist with organizing and coordinating mailings, and/or meetings, and on-site events like semester activities, workshops, fairs, and dinners.
Serve as on-site liaison for facilities staff. Direct vendors and service-providers to appropriate areas and relay messages to facilities and supervisors as needed.
Maintain center classrooms, signage, and literature.
Other duties as assigned.