Administrative Specialist ( Full-time)

Bright Light Medical Imaging•Arlington Heights, IL

5d•Onsite

About The Position

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you. WHAT WE ARE LOOKING FOR : Administrative Specialist ( Full-time) Location: Onsite Arlington Heights Days/Hours: Monday - Friday, 9:00-5:30 pm WHAT A TYPICAL DAY LOOKS LIKE: Greet patients professionally and courteously, both in person and on the phone Process customer billing transactions accurately and in a timely manner Review, verify, and process refund requests in accordance with company policies Maintain and update billing records, invoices, and account information Communicate with customers regarding billing inquiries, discrepancies, and refunds Coordinate with internal departments to resolve billing issues Prepare reports related to billing and refunds as needed Ensure compliance with company procedures and financial regulations Provide general administrative support as required Perform clerical and administrative duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule Support management team with all other assigned tasks Perform all other duties as assigned

Requirements

Solid, concise verbal and written communication skills
Exhibits composure in busy, fast paced environment
Possess exceptional typing skills with speed and accuracy
Organized, with high level of coordination for multiple tasks
Work effectively with cross-function teams to achieve shared objectives
Adaptable to adjustments in project requirements and unexpected changes
Flexibility to adapt quickly to any disruptions or changes in the day
Ability to be resourceful and take initiative making independent decisions when issues arise
Multitasking and time management skills, with ability to prioritize tasks
Associates degree (or equivalent) in relevant field, preferred
Proven success in business setting, working with all levels of management
Relevant prior experience favored working in medical/office setting
Prior data entry/word processing experience
Proficiency in Microsoft Office Suites (emphasis on Word, Excel)

Responsibilities

Greet patients professionally and courteously, both in person and on the phone
Process customer billing transactions accurately and in a timely manner
Review, verify, and process refund requests in accordance with company policies
Maintain and update billing records, invoices, and account information
Communicate with customers regarding billing inquiries, discrepancies, and refunds
Coordinate with internal departments to resolve billing issues
Prepare reports related to billing and refunds as needed
Ensure compliance with company procedures and financial regulations
Provide general administrative support as required
Perform clerical and administrative duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
Support management team with all other assigned tasks
Perform all other duties as assigned