Administrative Specialist

Bronson Healthcare • Kalamazoo, MI

133d

About The Position

The Administrative Specialist at Bronson Methodist Hospital is responsible for planning, organizing, and controlling the delivery of Net EAP services in its business office(s). This role involves providing leadership and directing the duties of secretarial functions within the Net business office(s). The Administrative Specialist will handle contract administration, purchasing supplies, scheduling secretarial support staff, and coordinating with clinical staff and patients to ensure efficient and customer-friendly delivery of EAP and Outpatient services. The position requires maintaining and overseeing related manuals, providing training, and producing reports for senior administration at Net. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• High school diploma or general education degree (GED).
• 2 years formal education/training.
• 3-5 years' experience required.
• Analytical skills.
• Clerical skills.
• Grammar skills.
• Spelling skills.
• Communication skills.
• Interpersonal skills.
• Customer Relations skills.
• Computer skills (please specify).
• Typing skills of 40 words per minute.
• Basic math skills.
• Ability to cope with a high level of stress.
• Ability to make fast decisions under pressure.
• Ability to cope with the anger/fear/hostility of others in a calm manner.
• Ability to manage altercations.
• Ability to concentrate.
• High degree of flexibility.
• Ability to cope with confrontation.
• Ability to handle multiple priorities in a stressful situation.
• Ability to assist with problem resolution.
• Ability to demonstrate a high degree of patience.
• Ability to adapt to shift work.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Plans, organizes, and oversees the daily duties of the secretarial staff in Net's business office(s).
• Provides guidance and monitors quality of work being performed.
• Participates in the development of policies and procedures.
• Communicates approved policies and procedures to secretarial staff and ensures compliance.
• Promotes and maintains a good working relationship with Net clinicians, patients, providers, and other departmental personnel.
• Resolves patient and contracted company concerns, complaints, and issues regarding business office transactions and activities.
• Collaborates with Net business office(s) and Net financial staff in resolving issues regarding billing, co-pays, and any fee-for-service activity.
• Responsible for interviewing, hiring, orientating, directing the duties, counseling, and evaluating secretarial staff in Net business office(s).
• Develops and implements staffing schedules to ensure appropriate and cost-effective coverage for all shifts at Net business office(s).
• Maintains up-to-date knowledge of advances and developments in office management and appropriate information systems.
• Demonstrates a commitment to providing outstanding customer service.
• Ensures that an adequate supply of needed equipment and supplies is maintained.
• Maintains confidential records and files for Net offices, including highly-confidential materials related to contract and client activity.
• Maintains a safe workplace by keeping work area free of hazards.

Benefits

• Full-time employment with a 40-hour work week.
• Opportunities for professional development.
• A supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED