Administrative Specialist

Amica • Phoenix, AZ

335d • $34,663 - $45,062

About The Position

As an Administrative Specialist, you will provide exceptional customer service, based on departmental procedures. The individual selected will meet and strive to exceed service goals and foster a team approach for support of the internal and external customer.

Requirements

• High School Diploma or equivalent education
• Able to use a personal computer, mouse and keyboard with proficiency
• Excellent written/verbal communication skills and attention to detail
• Knowledge of Word, Outlook, and Excel
• Able to stoop, bend, reach, and lift 10 pounds or less
• Able to sift and sort up to 3,000 pieces of paper per day
• Effective active listening skills
• Able to deal with ambiguity and the ability to learn on the fly
• Ability to multi-task
• Strong organization and time management skills
• Required experience is strongly preferred

Responsibilities

• Contact insureds regarding completed applications
• Enter receipt of applications into the database
• Return incomplete applications to the insureds
• Open, sort, date stamp and distribute incoming mail
• Collect and process outgoing mail
• Replenish funds in postage machine, troubleshoot for problems and contact service as needed
• Sort, date stamp and distribute faxes
• Sort and file permanent files and correspondence
• Process annual mileage forms, operator exclusion forms and public transit discounts
• Locate correspondence for our local office and other offices as requested
• Update party information regarding policies
• Shred documents and maintain receptacle
• Enter insured transfers onto spreadsheet for account manager review
• Process hold rate
• Replenish paper in printers, copiers and fax machines
• Maintain attendance at a level that, at a minimum, meets company expectations
• May be called upon to handle other duties as required.

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role
• 14 paid holidays observed
• 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting
• Annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED