Administrative Specialist I - Processing Assistant IV
About The Position
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. This Processing Assistant position is a clerical/support third-party position which supports service delivery for transition students with a variety of disabilities in the Gaston County Schools. This is the clerical support position for 2 Rehabilitation Counselors. This is one of 4 third-party positions with Gaston County Schools, and it needs to be filled in order for VR to meet its agreed upon responsibilities as identified in the Cooperative Agreement with the Gaston County School System.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Knowledge of and/or experience working with persons with disabilities
- Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
- Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
- Knowledge of and/or experience with case management systems
- Knowledge of or experience working within a team setting
Responsibilities
- Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
- Using a multi-line phone system to answer and route calls to appropriate staff members
- Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
- Receiving applications from clients, along with requesting and obtaining medical/treatment records
- Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
- Utilizing office equipment and other relevant technology (software and systems) to meet office needs
Benefits
- The State of North Carolina offers excellent comprehensive benefits.
- Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
- Employees also receive paid vacation, sick, and community service leave.
- In addition, paid parental leave is available to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
