Administrative Specialist, Disability Resources

NWACC•Springdale, AR

30d•$17

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Administrative Specialist, Disability Resources is responsible for researching and preparing special reports, examining and verifying documents, and performing general office duties. This position is governed by state and federal laws and agency/institution policy. The Administrative Assistant for Disability Resources is responsible to the Director for the effective and timely completion of administrative support duties for the Center. This position requires superior customer service with attention to the specialized needs and confidentiality requirements pertaining to the student population served by Disability Resources. Broad working knowledge of other campus resources, offices, and units is also required.

Requirements

Associate’s degree from an accredited institution of higher education
At least 2 years of customer service or administrative experience
Strong time management skills
Knowledge of campus and community resources
Ability to coordinate the activities of campus academic and/or social programs
Ability to evaluate collected information and formulate into recommendations
Ability to compile information into report form

Nice To Haves

Bachelor's degree from an accredited institution of higher education

Responsibilities

Welcome and assist all stakeholders and guests who contact the Center, accurately assessing their reason for visit and urgency status, and coordinating appropriate next-steps.
Knowledge of and sensitivity to relevant compliance related issues and awareness of multicultural factors to ensure stakeholders and guests feel welcome, heard, and are receiving appropriate support.
Make appointments and otherwise maintain calendars of Disability Resources staff.
Take and appropriately respond to incoming inquiries (phone, text, and webform contacts); complete general requests for information, making referrals as appropriate.
Maintain adequate office supplies.
Complete, track, and maintain record of all department purchase requisitions and expenditures.
Assist staff with maintaining confidential records.
Assist staff in creation of reports, tracking, and other summary documents as needed.
Support daily operations of the Center, performing related duties as required or assigned.
Assist students with general campus resources guidance, as needed, including tabling events, outreach, and cross-campus collaborations with other campus partners.
Assist staff in provision of golf cart services to facilitate student transportation needs.