Administrative Specialist CL3 - Enrollment Management (2079)

UMS•Augusta, ME

52d•Onsite

About The Position

The University of Maine at Augusta is seeking applicants for a full-time Administrative Specialist, Career Level 3 (CL3) position in Division of Enrollment Management. The CL3 will assistance students and applicants in Enrollment and Information Services; supporting student service questions regarding registration, billing, financial aid, and general university information. This position will also focus on support for Financial Aid emails and phone calls. This position is located on the Augusta campus and is currently assigned to UMA's Capital Center in the Augusta Marketplace. There will be no remote work. Tasks are completed following defined procedures and standards, and the specific steps of most routine tasks are defined. Duties include, but are not limited to: Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response. Developing and maintaining complex databases. Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed. Planning and coordinating simple projects and events. Interpreting policies and procedures in order to provide support and direction to internal and external parties. Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff. Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues. Supporting student needs by responding to questions. Representing the department to internal and external parties (e.g., at meetings, conferences, etc.). Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues. Evaluating the impact of events, programs, and activities. Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships. Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m., with required morning, lunch, and afternoon breaks. Occasional additional, evening and/or weekend hours may be required.

Requirements

High school diploma or GED; AND three years of academic or administrative support experience.
Computer literacy, including proficiency with Microsoft applications and data entry and retrieval
Excellent organizational skills and attention to detail
Excellent oral and written communication skills, including strong telephone and interpersonal communication skills
Ability to work as part of a team and independently
Ability to problem-solve in a fast-paced environment
Must enjoy working with the public both by telephone, electronically, and in person

Nice To Haves

60 credits or more of higher education or equivalent work experience and training
Experience working in higher education, preferably student enrollment functions
Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions
Familiarity with contact relationship management (CRM) databases
Familiarity with the University of Maine at Augusta or the University of Maine System.
Knowledge of document imaging and management.

Responsibilities

Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response.
Developing and maintaining complex databases.
Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed.
Planning and coordinating simple projects and events.
Interpreting policies and procedures in order to provide support and direction to internal and external parties.
Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff.
Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues.
Supporting student needs by responding to questions.
Representing the department to internal and external parties (e.g., at meetings, conferences, etc.).
Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues.
Evaluating the impact of events, programs, and activities.
Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships.
Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management.

Benefits

UMA offers a wide range of benefits for employees, including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long-term disability as well as retirement plan options.

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