Administrative Specialist (Administrative Specialist 1) - multiple positions!

State of Oregon

88d • $3,705 - $5,066

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join a mission that matters! As an Administrative Specialist, you will help Oregon’s older adults, people with disabilities, and their families access innovative, person-centered services and supports that uphold dignity, promote independence, and respect cultural preferences. Your work will make a direct impact—ensuring individuals receive the assistance they need to thrive in the communities they choose at every stage of life. Be part of a team dedicated to safety, well-being, and honoring choice! Aging and People with Disabilities: Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life. Join our dedicated Aging and People with Disabilities (APD) team in Hillsboro—we’re currently hiring multiple Administrative Specialist 1. Together, we can create lasting change!

Requirements

• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR
• An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR
• An equivalent combination of education and experience.

Nice To Haves

• Demonstrated ability to independently assess situations and determine appropriate courses of action.
• Experience in navigating specialized programs, operations, and applicable policies and procedures that impact assigned tasks.
• Experience using tools to manage conflicting deadlines and prioritize work.
• Experience collecting, organizing and reporting data in both a narrative and statistical formats.

Responsibilities

• Provide administrative support to all supervisors and managers, ensuring seamless day-to-day operations.
• Coordinate and oversee support staff workflows, assigning tasks to ensure well-trained backup is always available.
• Maintain deep knowledge of support staff roles, offering training, feedback, and occasional backup assistance as needed.
• Develop and implement customer service goals and procedures, shaping internal forms, workflows, and controls.
• Monitor and enhance customer service performance, addressing inquiries, complaints, and assisting Oregonians with system-related challenges.
• Lead and facilitate team discussions, meetings, and training sessions, fostering a collaborative and well-informed support staff.
• Oversee and track financial instruments, including Oregon Trail cards, SPOTS VISA, parking permits, and cash receipts, ensuring proper handling and accountability.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees