Administrative Services Technician IV

State of Vermont•Burlington, VT

1d•Onsite

About The Position

The Economic Services Division (ESD) is responsible for the administration of economic benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Burlington district office which is known for teamwork, strong community partnerships and office comradery. The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who: demonstrates empathy, concern, and respects for all customers thrives in a busy work environment has experience working with individuals who may be distraught and emotional enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services is open to learning new technology This position provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

Requirements

One (1) year or more of college level study in accounting, business or public administration, office administration or a related field.
High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization.
One (1) year as an Administrative Services Technician III with the State of Vermont.
Candidates must pass any level of background investigation applicable to the position.
Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Nice To Haves

experience working with individuals who may be distraught and emotional
experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required

Responsibilities

provide quality customer services to clients both in-person and over the phone
support the administrative functions of the office

Benefits

flex scheduling or alternative work schedules based upon policy
11 paid holidays, plus sick and vacation time
Excellent, health, dental, and vision insurance for employees and their families.
Retirement plans, including a pension
Parental leave for all new parents, including adoptions
80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program