Administrative Services Staff

University of New Hampshire

1d•$150

About The Position

Back Up Advocate role for Exempt SHARPP Center Staff The SHARPP Center Back-Up Advocate serves as the second tier of support for the SHARPP Center’s 24/7 helpline during non-business hours (evenings, weekends, and holidays). The Back-Up Advocate provides support to the Primary/Peer Advocates, responds to acute calls, and coordinates with the Final Support Staff to address emergency requests for transportation and/or shelter.

Responsibilities

Be available to take approximately least 2 shifts per month (shifts are either Monday-Friday or Friday-Monday)
Respond telephonically to helpline calls if the Primary Advocate on call does not respond
Provide support to Primary Advocates through debriefs and in-moment assistance as needed and where required by departmental procedures
Communicate as needed with Primary Advocate and Final Support Staff to ensure delivery of services
Respond to acute/high-need calls that require a response beyond the scope of Peer Advocates
Assess client requests for emergency transportation and shelter according to departmental procedures and facilitate access to resources
Respond to Lethality Assessment Protocol calls from Law Enforcement and complete safety planning as indicated
Respond to communications from the SHARPP Center’s Assistant Director of Advocacy and/or Director
Complete and submit client contact logs within 24 hours of service delivery to ensure data collection per the SHARPP Center’s funding requirements.
Ensure data is tracked and transmitted in method compliant with NH RSA 173-C.
Complete 6 hours of annual professional development to comply with NH RSA 173-C and the SHARPP Center’s internal policies.
Track and submit professional development hours twice yearly.