Administrative Services Manager

Boston Consulting Group•Atlanta, GA

4d•Hybrid

About The Position

NAMR Administrative Services Managers (ASMs) are responsible for the day-to-day management of a team of administrative professionals based in Nexus, who provide support to staff based in BCG offices across NAMR. ASMs report directly to the NAMR Administrative Services Senior Manager (ASSM). You're good at: Working with the ASSM to implement a strategy for administrative support out of Nexus Assisting in the hiring and on-boarding process for administrative staff Ensuring your team is meeting quality service expectations, proactively identifying issues and suggesting remedies Overseeing the day to day operations of your team Managing overall performance and development of your team Working collaboratively with the ASSM and other ASMs to identify process and people improvements Participating and contributing to regional projects and initiatives, as appropriate

Requirements

Bachelor’s degree strongly preferred or equivalent work experience
Several years of experience managing large teams, preferably managing people who are providing remote support
Strong ability to identify, analyze, and solve problems; ability to settle issues as they arise
Ability to implement and support change management
Strong service orientation and sensitivity in responding to customer needs
Ability to form effective relationships with people in other locations
Ability to handle difficult and confidential situations with poise, understanding, and tact
Confidence, authority, and enthusiasm, excelling in leading, mentoring, and motivating an administrative services department
Strong organizational skills and attention to detail
Unflappable, thick-skin with the personal fortitude to push back when necessary

Responsibilities

Working with the ASSM to implement a strategy for administrative support out of Nexus
Assisting in the hiring and on-boarding process for administrative staff
Ensuring your team is meeting quality service expectations, proactively identifying issues and suggesting remedies
Overseeing the day to day operations of your team
Managing overall performance and development of your team
Working collaboratively with the ASSM and other ASMs to identify process and people improvements
Participating and contributing to regional projects and initiatives, as appropriate

Benefits

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
The base salary range for this role is $88K-$98K.
In addition to your base salary, your total compensation will include a discretionary bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members. That’s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.