Admin Services Coordinator- Benefits and Risk

City of Carrollton•Carrollton, TX

1d•Onsite

About The Position

Responsible for performing intermediate-level duties in support of an assigned department to include the completion of complex clerical and administrative functions, responding to requests for information from the public and staff, creating a variety of reports and documents, and general support for assigned supervisor. Work is performed with moderate supervision. Performs a variety of administrative activities in support of benefits and risk administration for the city, which may include providing reports to benefit and risk vendors, vendor billing, budget maintenance, conducting retirement meetings with employees, entering property and fleet claims into risk management software, answering employee questions, assisting with employee communications and departmental meetings regarding benefits and risk, assisting with annual open enrollment, assisting with administration of the Fiduciary Committee and Safety Review Committee, and presenting benefits and risk related information to employees.

Requirements

Knowledge of administrative support principles and practices in assigned area of responsibility
Knowledge of modern office procedures, methods, and equipment
Knowledge of filing procedures and practices
Knowledge of report preparation techniques
Skilled in providing customer service to various customers
Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
Skilled in preparing and processing a variety of documents and forms
Skilled in performing basic mathematical calculations
Skilled in maintaining records
Skilled in maintaining sensitive and confidential information
Skilled in handling multiple tasks simultaneously
Skilled in prioritizing and organizing tasks
Skilled in keyboarding
Skilled in operating a variety of modern office equipment
Skilled in operating a computer and related software applications
Skilled in communicating effectively with a variety of individuals
High School Diploma or G.E.D.
1 year of progressively responsible administrative or general office experience.
1 year of customer service or direct public contact experience.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Performs various intermediate clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; maintaining calendars; keyboarding information into databases; making photocopies; receiving, sorting, and distributing mail; performing data entry; faxing documents; typing; and word processing.
Assists in creating a variety business documents, such as memorandums, applications, brochures, letters, agreements, flyers, and/or other related items.
Prepares, processes, receives, sorts, and distributes a variety of routine reports, lists, correspondence, exams, packets, payments, receipts, purchase orders, invoices, check requests, and/or deliveries.
Participates in monitoring and maintaining applicable office equipment. Coordinates the servicing of applicable equipment.
Compiles and organizes routine financial information in assigned area of responsibility.
Responds to requests for information from the general public; answers routine questions that can be confidential or sensitive in nature; directs visitors to appropriate locations; provides information on various departmental and city policies.
Prepares and maintains office files, to include filing and updating confidential department personnel files in assigned area of responsibility.
Monitors office supplies at assigned location; processes and maintain records to include invoices, expenses, and supply orders.
Compiles and analyzes a variety of data for reports for assigned area of responsibility.
Maintains the appearance of public areas, ensuring areas are organized and free from debris or hazardous items.
Performs other duties as assigned.
Performs a variety of administrative activities in support of benefits and risk administration for the city, which may include providing reports to benefit and risk vendors, vendor billing, budget maintenance, conducting retirement meetings with employees, entering property and fleet claims into risk management software, answering employee questions, assisting with employee communications and departmental meetings regarding benefits and risk, assisting with annual open enrollment, assisting with administration of the Fiduciary Committee and Safety Review Committee, and presenting benefits and risk related information to employees.