Administrative Service Manager

Dead River Company • Bristol, NH

106d

About The Position

The Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. The Administrative Service Manager supervises the work of employees responsible for dispatching, inventory, billing, productivity and payroll.

Requirements

• A high school diploma is required.
• Two to four years of supervisory experience is preferred.
• An Accounting background would be helpful.
• Prior working knowledge of the petroleum industry is a plus.

Nice To Haves

• A Bachelor of Arts or Bachelor of Science degree is preferred.

Responsibilities

• Supervises the administrative operations of the Service Department to promote excellent customer service, maximum efficiency and a harmonious working atmosphere.
• Recruits, hires, trains, and develops administrative Service Department personnel.
• Gives performance feedback to employees.
• Maintains written documentation on employees according to company policy.
• Oversees the dispatching of service technicians to various types of service calls including installations, tune-ups, emergency or same-day service, gas checks and other routine service work.
• Sets the standard for the quality and timeliness of the employees' response to customer needs through effective planning, coordination, and scheduling.
• Ensures staff cross-training on Service Department administrative procedures.
• Coordinates and delegates the duties of department personnel and approves employee schedules and payroll hours.
• Preplans upcoming and ongoing schedules, addresses customer service, productivity and quality control issues in conjunction with the Field Service Manager.
• Oversees accurate and timely service billing.
• Generates and analyzes month end Service Department reports (productivity, callback, variance analysis, and various LP reports).
• Reviews department financial statements and may participate in annual budget preparation.
• Supervises the purchasing, pricing and inventory levels of heating equipment and replacement parts.
• Ensures compliance with central inventory purchasing programs and price book.
• Assures operational efficiency using strong communication, interpersonal, leadership and organizational skills through delegation and follow-up.
• Develops and maintains systems for accounting controls in billing, payroll and inventory.
• Utilizes company assets well through effective inventory control in accordance with budget forecasts and company objectives.
• Coordinates equipment installations with the sales staff (or Field Service Manager), calculates prices on completed installations, completes installation analyses, and calculates any equipment sales commissions.
• Promotes a safe working environment.
• May perform accident and injury investigations and follow-up.
• Performs other work-related duties as assigned.

Benefits

• Frequent communication with the Service Manager, technicians, other departments in the district, customers, and equipment vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED