Administrative Service Advisor

MIDWEST MACHINERY CO•Paynesville, MN

10d•$17 - $21

About The Position

Performs a full range of administrative support duties for a dealership location. Directs phone calls received to the appropriate personnel. Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Provide backup support for store Administration staff. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Requirements

High School Diploma or equivalent experience
Basic knowledge of accounting practices
Solid clerical expertise
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Valid driver’s license with an insurable driving record required
Must pass a pre-employment background study
Frequent bending and stooping
Ability to lift up to 50 lbs.
Ability to work extended hours and weekends

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work orders
Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator
Assist in loading and unloading of customer equipment
Interacts in a positive and respectful manner with customers and fellow employees
Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership
Prepares bank deposits and balances cash receipts
Records standard accounts receivable entries on a daily and monthly basis
Submits accounts payable invoices to Accounting Department
Maintains accounts receivable records/data base records
Distributes mail and maintains dealership files
Prepares outgoing mail
Drafts and types standard letters and memoranda as requested and prepares documents for distribution
Provides administrative support to the sales, parts, and service department
Orders office supplies for location personnel
Collect sales tax exemption forms and forward to Accounting Department
Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
Performs other duties as assigned

Benefits

Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
401k plan with company match
Multiple health insurance plan and network options with Health Savings Accounts
Dental and Vision plans
Medical and Dependent Care Flexible Spending Plans
Company paid life insurance with ability to purchase more
Company paid Short-Term Disability coverage
Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
Employee Assistance Program
Paid uniforms or clothing allowance based on position
Employee Discount Programs