Administrative Review Officer II - Haymarket

Commonwealth of Massachusetts • Boston, MA

7d

About The Position

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Requirements

• Applicants must have at least (A) four years of full-time or equivalent part-time, professional experience in legal work, claims adjudication or regulatory administration, or (B) any equivalent combination of the required experience and the substitutions below.
• I. A Bachelor’s or higher degree with a major in law may be substituted for a maximum of three years of the required experience.
• II. A Bachelor’s or higher degree with a major other than in law may be substituted for a maximum of two years of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• NOTE: Educational substitutions will only be permitted for a maximum of three years of the required experience.

Responsibilities

• Apply in-depth knowledge of Chapter 90 and 540 CMR regulations and RMV standards.
• Conduct administrative hearings on disputes, claims, and/or other matters involving the agency by interviewing witnesses, determining the admissibility of evidence and testimony, and rendering decisions based on laws, agency rules and regulations, and facts presented to ensure the agency adherence to legal requirements and equitable settlement of grievances.
• Coordinate assigned unit activities by scheduling hearings and conferences; drafting forms and form letters; attending meetings and conferences; revising agency office procedures; and maintaining agency activity records.
• Serve as a resource for internal and external departments to research and resolve inquiries.
• Research laws, regulations, policy, and standards to ensure compliance.
• Provide customer service in a professional, efficient and courteous manner.
• Determine the need for hearings, and /or further documentation.
• Responsible for maintaining a variety of reports, correspondence, itineraries, forms, schedules, etc.
• Determine whether hearings on specific cases are warranted by consulting with agency staff and legal representatives of involved parties, reviewing documentation, the presence of procedural defects and/or weather court action is required.
• Prepare reports and document hearing cases identifying case strengths and weaknesses, findings and recommendations.
• Demonstrate a thorough knowledge of RMV/ Driver Control Unit’s day to day operations.
• Demonstrate an understanding of RMV/ Driver control Unit’s departmental policies and procedures.
• Ensure the accuracy of driver records and take corrective action if required.
• Use internal and external software such as CJIS, Masscourts, ATLAS, and interlock vendor websites to research records and make decisions of customer records.
• Performs related work as required.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level