Administrative Resource Associate (req 101007)

Whitney M Young Jr Health Center • City of Albany, NY

76d • $18 - $19

About The Position

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community. WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!

Requirements

• Associates Degree.
• Two (2) plus years’ work experience in a health care setting.
• Computer and organizational skills.
• Professional demeanor, experience with employee time-keeping.
• Detail-oriented.
• Self-directing and motivated.
• Works well within a team or independently.

Nice To Haves

• Three (3) to five (5) plus years’ office management experience.
• Experience with commercial/HMO billing procedures.
• Experience with health information processing and/or with an electronic medical record.
• Knowledge of medical terminology.
• Multi-lingual candidate.

Responsibilities

• Responsible for administrative support functions required for an addiction services and behavioral health office.
• Provides administrative support to the Program Director and the Chief Behavioral Health Officer.
• Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance.
• Greets and assists patients and visitors.
• Answers the telephone, handles routing or messaging of calls, and completes any necessary follow-up.
• Provides support to the Addiction Services/Behavioral Health offices including but not limited to preparing patient letters, confirming appointments, completing appointment pre-work, mailing reminder cards and counseling patients with no-show appointments.
• Completes patient registration process including, but not limited to, verification and update of all demographic and insurance information.
• Schedules patient appointments and follows triage procedures in accordance with established guidelines.
• Coordinates prior authorizations of medications and procedures including, but not limited to, creating an electronic ‘paper’ trail, obtaining authorizations, coordinating with insurances and patients, and completing related follow-up.
• Coordinates internal and external referral process including, but not limited to, creating an electronic ‘paper’ trail, obtaining approvals, arranging appointments, coordinating with insurances and patients, and completing related follow-up.
• Maintains current and accurate patient information in patient databases including EMR.
• Manages inventory of program equipment and adequacy of program supplies, monitor and reorder as needed.
• Responsible for the duties of the Business Coordinator in their absence.
• Maintains time sheets, schedules and files for the assigned Addiction Services/Behavioral Health Programs in accordance with WYH and regulatory guidelines.
• Collaborates with immediate co-workers as a team and with Program Director or designee, provides knowledgeable backup for co-workers as needed, maintains open and continuous communications on a daily basis and during team discussions to ensure efficient operations and a positive work environment.
• Performs general office duties including, but not limited to, receiving and distributing incoming mail, preparing correspondence, scanning, faxing, photocopying, and batching deposits.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

Benefits

• Generous time off
• Affordable health insurance
• Dental insurance
• Vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees