Administrative Representative - Kona
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About The Position
The Administrative Representative at Enterprise Mobility plays a crucial role in delivering exceptional customer service to both internal and external customers. This position is primarily based at the Kailua, Kona Airport and involves a variety of responsibilities that ensure smooth operations within the rental process. The representative will handle incoming calls related to reservations, rate quotes, and general inquiries, providing timely and accurate information to customers, insurance companies, and other vendors. Additionally, the role includes making outgoing calls for callback management and miscellaneous tasks as assigned. In this position, the Administrative Representative will meet and greet customers, assisting them in assessing their rental needs and providing directions and general assistance. The representative will also be responsible for processing vehicle returns, check-ins, and exit kiosk transactions, ensuring that all procedures are followed accurately. Customer pick-ups may also be part of the role, requiring a safe and courteous approach. Administrative duties are also a significant part of this role, including performing basic accounting functions such as research and billing support tasks, managing accounts receivables, and maintaining supply logs. The representative will be expected to notify management of any customer or vehicle issues and assist in maintaining the cleanliness of the rental vehicles. This position offers a flexible schedule of 40 hours per week, which may include weekends and holidays, and provides a starting pay of $17.60 per hour.
