The Administrative Program Coordinator position is essential to the successful recruitment and retention of students to the university. Serves as initial contact point with students and others communicating with the University Financial Aid Office in order to 1) properly provide information on aid procedures and status, and 2) effectively direct inquiries to appropriate contact. The Administrative Program Coordinator provides accurate and thorough information to students and their families about financial aid programs at Tulane, procedures and forms required, eligibility requirements, dollar limits, etc., so they have a sound base on which to make decisions for financing their education. For each customer, the Administrative Program Coordinator must make a decision about the best way to handle the inquiry, problem or situation. For each customer, the Administrative Program Coordinator must make a decision about the best way to handle the inquiry, problem or situation. Options include drawing on knowledge of federal, state, and institutional policies, procedures, and regulations to satisfactorily answer questions or solve the problem; or determining the most effective way to route the inquiry in order to yield outstanding customer service. They determine when it is appropriate for a customer to speak directly with a Financial Aid Counselor or some other administrative office on campus. The Administrative Program Coordinator also has additional responsibilities which include serving as a primary document imaging specialist, providing technology support, and participating as an active member of the office's training team for new employees. Additional responsibilities will include assisting with various data compilations and assisting the Associate Director with other tasks as assigned.