Administrative Program Coordinator II - Finance

Cleveland Clinic

1d•Hybrid

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic, every caregiver plays a vital role, including our essential administrative and non-clinical teams, whose contributions help ensure we continue providing the exceptional care our patients and communities have come to expect. As an Administrative Program Coordinator II, you will manage a variety of projects, identify opportunities for process improvement, and support efforts to enhance departmental efficiency and collaboration while serving as a subject matter expert in Real Time Eligibility (RTE), insurance processes, scheduling, referrals, and patient estimates. Ultimately, your work strengthens the patient experience by ensuring our operations run smoothly and effectively, allowing Cleveland Clinic to deliver the highest-quality care every day. A caregiver in this role works remotely from 8:00 a.m. – 5:30 p.m. This role supports the South Market, specifically the Mercy locations, with onsite rounding at multiple Mercy sites a few times a week and requires the caregiver to live within a commutable distance of the Mercy facilities.

Requirements

Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs
Patient-registration experience
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move to 25 pounds
Follows standard precautions using personal protective equipment as required.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
All offers of employment are followed by testing for controlled substances.

Nice To Haves

Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience

Responsibilities

Function as a liaison and administrative, technical and operational resource.
Initiate or lead less complex projects.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Facilitate and attend meetings and record key outcomes.
Identify key milestones and deadlines.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.
Serve as a subject matter expert in Real Time Eligibility (RTE), insurance processes, scheduling, referrals, and estimates.
Provide coaching and shoulder-to-shoulder support to Patient Service Specialists (PSS) to improve performance and adherence to standards.
Deliver one-on-one feedback to ensure caregivers are compliant with metrics and goals.
Create and present training materials, including single-point lessons and regular education on process improvement content.
Analyze quality assurance (QA) dashboards to identify trends, root causes of errors, and opportunities for improvement.
Support policy and procedure compliance by communicating expectations and monitoring adherence.
Collaborate with leadership to develop and onboard new caregivers, offering guidance and mentorship.
Identify and assist in implementing workflow improvements and system enhancements to optimize front-end processes.
Share relevant metrics and updates with department leaders during monthly front-end manager meetings.
Provide go-live support for new processes or systems, which may include travel to various locations.