Administrative Professional/Administrative Support Trainee
About The Position
This position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It’s an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you’ll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency. Do you possess the following qualities and experience? Please keep reading! You deliver warm, professional service, whether in person, over the phone, or via email You keep information accurate and organized You manage multiple small tasks efficiently and with strong attention to detail You maintain confidentiality when handling sensitive documents You adapt well to changes and stay on top of daily office needs
Requirements
- High school diploma or GED
- Comfort with Microsoft Office, online tools and ability to learn new systems
- Strong communication and customer service skills
- Professional, reliable, and friendly demeanor
- Ability to multitask, prioritize, and stay organized
- Willingness to learn the basics of insurance and agency operations
Responsibilities
- Greet guests and provide a polished, friendly first point of contact
- Handle incoming calls and route them appropriately across multiple office locations
- Respond to general inquiries with professionalism and excellent customer service
- Manage incoming and outgoing mail, packages, and electronic documents
- Enter basic client activity and data into agency systems as directed
- Scan, organize, and distribute documents including mail and faxes
- Prepare mailing labels and assist with small clerical tasks throughout the day
- Maintain office supplies, including ordering, stocking, and monitoring postage
- Keep the office environment tidy, organized, and welcoming
- Assist with miscellaneous office tasks and serve as the go-to person for routine needs
- Help deposit payments and secure funds according to office procedures
- Support team projects and administrative needs, as assigned
Benefits
- Company-funded health savings account (HSA)
- Life insurance, short and long-term disability insurance
- 401(k) with employer match
- Paid time off, including summer hours and paid parental leave
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
