About the position
The Administrative Performance Manager at Paul Davis is responsible for overseeing office administrative operations and employees. This role involves fielding calls from customers and team members, building rapport, and creating office systems. The manager will problem-solve and help people find solutions while motivating employees through encouragement to perform their best. Responsibilities also include providing feedback, guidance, and hands-on training to employees, conducting performance reviews, and supporting the General Manager by providing feedback on the Project Manager's performance. The position requires establishing and maintaining relationships with adjusters, brokers, clients, management, and employees, as well as understanding and applying insurance program and scorecard knowledge to claim files. The ideal candidate will be able to multitask, prioritize, adapt, and respond quickly to new business initiatives, using professionalism and sound judgment when addressing employees and management. The role also emphasizes improving the community by serving others and learning about construction and building homes.
Responsibilities
- Fields calls from customers and team members and builds rapport
- Oversees office administrative operations and employees
- Creates office systems
- Problem solves and helps people find solutions
- Motivates employees through encouragement to perform their best
- Provides feedback, guidance, and hands-on training to employees
- Conducts performance reviews
- Supports General Manager by providing feedback on the Project Manager's performance
- Establishes and maintains relationships with adjusters, brokers, clients, management, and employees
- Understands and applies insurance program and scorecard knowledge to claim files
- Ensures compliance with standards and regulations utilizing internal office systems
Requirements
- Organized, analytical administrative coordinator
- Ability to work in a fast-paced environment
- Strong communication skills and ability to build relationships
- Problem-solving skills
- Attention to detail
- Mathematical skills (geometry) and ability to work with numbers and measurements
- Ability to review data and think deductively
- Proactive and assertive personality
- Ability to create and follow systems
- High School Diploma or equivalent
- Professional appearance and courteous manner
Benefits
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401K
- Vacation
- Sick leave
- 7 Paid Holidays
- Paid Training
- Fun Family Environment
