Administrative Performance Manager
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About The Position
The Administrative Performance Manager at Paul Davis is responsible for overseeing office administrative operations and employees. This role involves fielding calls from customers and team members, building rapport, and creating office systems. The manager will problem-solve and help people find solutions while motivating employees through encouragement to perform their best. Responsibilities also include providing feedback, guidance, and hands-on training to employees, conducting performance reviews, and supporting the General Manager by providing feedback on the Project Manager's performance. The position requires establishing and maintaining relationships with adjusters, brokers, clients, management, and employees, as well as understanding and applying insurance program and scorecard knowledge to claim files. The ideal candidate will be able to multitask, prioritize, adapt, and respond quickly to new business initiatives while using professionalism and sound judgment when addressing employees and management. The role also emphasizes improving the community by serving others and learning new things about construction and building homes.
