Administrative Operations Manager - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

48d

About The Position

The Administrative Manager is responsible for assisting with operational oversight and management including day-to-day operations of specific business functions of the Patient Accounting department. The position will assist with overseeing and constructing current and enhanced system policy and procedures. Recommends changes when necessary and assists in the implementation of new processes. It will also include oversight and tasks associated with vendor management, more specifically, controlling costs, reducing vendor related risks, facilitates all communications between the PFS Business Office and the vendors and ensures service delivery by creating vendor expectations. Position requires continued development of strategies to improve daily operational tasks and system process improvement initiatives.

Requirements

Bachelor's Degree in healthcare administration, finance, operational analysis, or related field
Additional 2 years of experience in Hospital AR management or related experience in a medical billing or third-party payer environment may subsitute for minimum education requirement.
5 years Hospital AR management or related experience in a medical billing or third-party payer environment AND
3 years Progressive supervisory/management experience
Advanced knowledge of CPT, ICD-10, and HCPC coding and medical terminology
Advanced knowledge of health care and hospital AR management and disciplines.
Excellent working knowledge of patient accounting rules and operations with specific focus on inpatient and outpatient accounts and the respective rules and regulations.
Self-starter and independent thinking is essential.
Proficient skills and knowledge in computer applications.
Must be experienced in and able to demonstrate proficiency with computerized accounts receivable software applications
Demonstrated skills and knowledge in analytic and problem solving
Excellent verbal, written and presentation skills
High degree of integrity including ability to successfully deal with sensitive or confidential information
Knowledge of patient accounting, hospital and professional billing processes and reimbursement, and insurance policies
Expert knowledge of federal, state, and third-party billing, reimbursement and regulatory requirements. Ability to direct and supervise the work of others. Demonstrates exceptional leadership, conflict-resolution, and customer service abilities.
Ability to plan, organize, maintain priorities and schedule, to ensure that department goals are met.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master's degree in healthcare administration, finance, operational analysis, or related field

Responsibilities

Directly manages supervisor(s) and staff representatives on a daily basis.
Oversees and coordinates various activities associated with the resolution of A/R, payer refunds and Office Coordinator tasks.
Manages the daily tasks or operations of staff and vendors and projects as assigned
Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff
Develops procedures and work practices designed to maximize performance and overall collection activities.
Organizes and directs staff to maximize efficiency of operations while focusing and serving as the key leader with patient accounting system performance and system enhancement opportunities.
Serves as a resource for both customers and revenue cycle personnel to resolve billing and collections questions and/or concerns
Evaluates and gives recommendations of process improvements of ongoing operations and programs on a regular basis for efficient use of resources and to ensue staff effectiveness. .
Develops and maintains the reports status of the Accounts Receivable Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the Revenue Cycle A/R Director.
Responsible for maintaining and developing workflows and assisting in backlog reduction.
Conduct routine scheduled meetings with unit supervisor/s to ensure the consistencies, on-going education and training of employees
Performs other revenue cycle tasks as required and assigned including, but not limited to, job functions in all AR follow up and contract load adjudication processes ; and all other duties as assigned.