About The Position

The primary role of the Administrative Operations Coordinator is to provide executive support to the Operations Team.

Requirements

  • Detail-oriented, trainable, and committed to providing excellent patient care.
  • Adaptable to various competing demands
  • Ability to handle confidential information with discretion
  • Demonstrates quality patient service and professionalism during interactions with patients, coworkers, and vendors.
  • Very strong interpersonal skills and an ability to build relationships with doctors, teammates and staff
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations. Is dependable; follows policies and procedures.
  • Performs quality work and consistently exhibits initiative
  • Highly resourceful, professional team-player, with the ability to also be extremely effective independently
  • Minimum Required: High school diploma or general education degree (GED) required.
  • Requires proficient keyboarding skills, use of Electronic Medical Record (EMR) and image management system.
  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
  • Computer proficiency and ability to quickly learn new applications.

Nice To Haves

  • Prior experience with EMR/EHR preferred.
  • Associate's or prior medical office experience preferred.

Responsibilities

  • Daily business deposits for all of VA Eye Consultants and Tidewater Eye Centers locations.
  • Responsible for reconciling all cash and check payments received by the Patient Coordinators with the daily Phreesia reconciliation reports.
  • Run NextGen report daily for all new patient appointments which require a Good Faith Estimate due to self-pay status.
  • Receive and sort all incoming mail to the practice, including the ASC and clinic mail. Determine payor and patient payments which are sent to the company lock box for processing. Sort all remaining interoffice mail and distribute to the correct departments and locations
  • Track all provider time out of the office on the shared spreadsheet.
  • Run credit card payments through Phreesia when sent from Cash Posters.
  • Provide support to shareholder providers.
  • Additional duties to be assigned as needed

Benefits

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay
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