Administrative Operations Coordinator

Educational Media Foundation-posted 7 months ago
Full-time • Entry Level
Franklin, TN
Broadcasting and Content Providers
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Are you passionate about service and communication? Join our team at K-LOVE as a Network Operations Coordinator, where you'll play a vital role in delivering exceptional support to both our K-LOVE Team Members and loyal listeners. Reporting to the Network Operations Manager, you'll facilitate work orders and ensure timely follow-up, all while championing our mission and values. Success in this role means understanding and representing K-LOVE's brands, staying connected with our audiences, and helping us deliver on our commitment to excellence. If you're ready to make a real impact, we'd love to have you on board!

  • Prepare and manage various written correspondence with meticulous attention to detail and accuracy.
  • Support and respond to listeners, demonstrating the ability to listen well, show empathy, and effectively address the inquiry using appropriate conversational communication.
  • Acknowledge and craft responses to listener emails while providing timely updates as needed by investigating network availability, using various indicators, and by obtaining updates from various team members.
  • Generate and update work orders for the Engineering department.
  • Assist with day-to-day administration and operational duties related to various projects and maintenance.
  • Create Station Binders for new acquisitions.
  • Generate work orders for new or replacement equipment.
  • Coordinate and follow-through on shipping items to Field and Contract Engineers as required.
  • Create work orders for Purchase Order requests to track maintenance projects for Field Engineering.
  • Site specific database updates for stations that include contacts and site access information.
  • Solve problems using ministry guidelines, creative solutions, and discernment.
  • Perform other duties as assigned.
  • High school diploma or equivalent.
  • 2+ years of experience working in a customer service environment desired.
  • English writing experience and skill required, including a demonstrable and excellent grasp of English grammar, spelling, and idioms.
  • Proficiency with Microsoft Office (Word, Excel, Outlook), search engines, and databases desired.
  • Minimum keyboard speed of 45 WPM with high accuracy.
  • Experience working in a technical and/or engineering environment a plus.
  • Demonstrated technical aptitude, ability to understand technical language, reports, and correspondence.
  • Demonstrated ability to work on multiple, simultaneous projects.
  • Demonstrated ability to learn and use related software programs/applications.
  • Strong attention to detail, proven organizational skills.
  • Ability to work independently, problem solve and contribute to the team.
  • Industry leading Medical, Dental & Vision coverage
  • Short/long term disability and life insurance
  • Robust 401K with company match
  • Parental leave with Baby Bonding pay
  • Generous PTO, holiday and sick pay
  • Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
  • Leadership and Career Development Programs including free access to LinkedIn Learning platform
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