Administrative Office Supervisor
About The Position
Administrative Office Supervisor Good Shepherd Hospice is a mission-driven organization dedicated to providing compassionate medical, emotional, and spiritual care to patients and their families. Our interdisciplinary team includes more than 250 professional staff members and over 100 dedicated volunteers who work collaboratively to support patients during life’s most vulnerable moments. Why Good Shepherd Hospice? We are a respected hospice organization where leadership, compassion, and clinical excellence come together to make a meaningful impact on patients, families, and the community. Our Hospice recently earned a 4 start rating from the Centers for Medicare and Medicaid Services. This rating is reflective of the care, service and support that we provide our patients and their caregivers. The Administrative Office Supervisor plays a key role in supporting the delivery of compassionate, high-quality hospice care. This position provides administrative, scheduling, and supervisory support to ensure the interdisciplinary team functions efficiently and in alignment with organizational policies, regulatory requirements, and the organization’s mission and values.
Requirements
- Bachelor’s degree required; Master’s degree preferred
- Minimum of two (2) years of related experience in a home care, hospice, or palliative care environment
- Strong organizational, communication, and customer service skills
- Ability to manage multiple priorities in a fast-paced, mission-driven environment
- Proficiency in Microsoft Office (including Excel) and Electronic Medical Record (EMR) systems
- Strong computer and data entry skills; knowledge of medical terminology preferred
Responsibilities
- Coordinate and maintain schedules for professional and paraprofessional staff through weekly meetings and ongoing adjustments as needed
- Serve as the point of contact for incoming telephone calls, directing information appropriately to team members
- Ensure on-call and triage coverage is adequately staffed, utilizing the per diem employee pool as needed
- Support daily office operations to promote timely, effective patient care
- Facilitate communication and workflow coordination across the interdisciplinary team
- Maintain confidentiality and compliance with hospice regulations and organizational standards
Benefits
- generous benefits packages
- generous tuition assistance
- a defined benefit pension plan
- a culture that supports professional and educational growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
