Administrative Medical Coordinator, Lead

SB Clinical Practice Management•Town of Brookhaven, NY

5h•$24 - $30

About The Position

SUMMARY: Under the general guidance of the Office Manager, the Lead Administrative Medical Coordinator performs the same functions as the Administrative Medical Coordinator, but with a leadership role working with more complex activities. Act as point of contact for divisional care coordination. Responsible for all divisional productivity to include troubleshooting and problem solving. Additionally, responsible for full cycle patient care experience.

Requirements

Associate’s degree. In lieu of Associate’s degree, will accept two years (2) years of full-time administrative experience.
3 years administrative experience.
Proficiency in prior authorizations.
Demonstrated expertise in managing Outlook calendars.
Skilled in patient coordination, including scheduling procedures and other services.

Nice To Haves

Bachelor’s Degree
Knowledge of population and public health principles including management of quantitative data and program evaluation.
EMR experience, excellent computer skills.
Experience with Outlook calendar management
Experience managing high call volume
Spanish language proficiency

Responsibilities

Trains and oversees additional administrative medical coordinators supporting the division. Delegates tasks and assignments; follows up and oversees divisional workflow.
Provides administrative and clinical support to physicians, nurse practitioners, fellows and support staff. Serves as a divisional coordinator for all divisional needs and is a liaison within department.
Facilitates medication refill, prescription renewal needs.
Handles requests from school nurses to prepare needed forms and documentation.
Works with outside home care agencies to facilitate orders for medication and equipment. Processes paperwork for requests for medical equipment.
Works with our providers and keeps them advised and updated regarding patient insurance issue's
Follows up with patient’s primary care physicians to exchange consult notes and progress records.
Notifies Practice Manager/Office Manager of any particular insurance issues or updates.
Ensures all documents, records, test and lab results are appropriately documented and maintained in the electronic medical record when needed.
Ensures that quality assurance requirements are met.
Coordinates and implements marketing communication projects.
Organizes and assists with special events for division and department
Assists in business planning initiatives as directed.
Provides direct contact support for their division and the department by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and providing patients and their families with the highest level of customer service.
Obtains insurance pre-authorizations/referrals from managed care plans for all required services, procedures, diagnostic tests and medications.
Works with insurance companies regarding denials and appeals process for denials regarding medications, supplies, procedures, testing.
Schedules procedures, testing, biopsies, injections, infusions. Patient coordination for all procedures and testing.
Ensures patients are prepared for their appointment by informing the patient and/or their family of items to bring to their appointment and answers all questions in order to smoothly facilitate patient’s care. Helps direct patients to appropriate setting and facilitates patient flow.
Administrative care coordination optimization by identifying opportunities in scheduling and ensuring proper scheduling and utilization of patient slots. Keeps waiting lists and actively works towards productively building the practice.
Other duties as assigned by management.