Client Service Lead

SPS-North America • New York, NY

2d • $36 - $38 • Onsite

About The Position

The Administrative & Facilities Lead is a hybrid, hands-on role responsible for day-to-day facilities coordination, light technical support, and administrative oversight of office operations. This individual serves as the primary onsite point of contact for facilities needs while also supporting front-office administration, vendor coordination, and client communication.
This role requires a proactive, solutions-oriented professional who is comfortable working independently, rolling up their sleeves when needed, and serving as a trusted liaison between occupants, vendors, and leadership.

Requirements

• 3–5+ years of experience in facilities operations, office management, or a similar hands-on operational role
• Working knowledge of building systems including HVAC, plumbing, electrical, and general maintenance
• Strong administrative and organizational skills with attention to detail
• Comfortable performing light physical tasks and moving throughout the workspace
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills (written and verbal)
• Proficient in Microsoft Office (Outlook, Excel, Word); experience with work order systems a plus

Nice To Haves

• Prior experience in a corporate, commercial, or client-facing environment
• Management experience
• Vendor management and contract coordination experience
• Familiarity with health, safety, and compliance standards
• Ability to work independently with minimal supervision

Responsibilities

• Serve as the onsite lead for daily facilities operations, ensuring the workspace is safe, functional, and well-maintained
• Provide direction and support to other SPS employee onsite
• Perform hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, minor carpentry tasks)
• Conduct regular walkthroughs to identify maintenance issues, safety concerns, and operational improvements
• Coordinate and oversee vendors for HVAC, electrical, plumbing, janitorial, pest control, and other building services
• Submit, track, and follow up on work orders to completion
• Maintain facilities logs, service documentation, and preventative maintenance schedules
• Support office moves, reconfigurations, furniture installations, and space planning activities
• Assist with emergency response procedures and after-hours support as needed
• Act as a central administrative point of contact for office operations and facilities inquiries
• Communicate effectively with internal stakeholders, building management, and external vendors
• Track invoices, service reports, and approvals related to facilities services
• Support onboarding and offboarding activities from a facilities and access standpoint
• Maintain supply inventory related to facilities, janitorial, and office operations
• Assist with scheduling, reporting, and coordination for facilities-related projects
• Provide a high level of customer service to employees, visitors, and client representatives
• Escalate issues appropriately while ensuring timely resolution
• Partner closely with operations leadership to align on priorities, service levels, and improvements
• Represent the facilities function professionally in a client-facing environment

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed