About the position
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reporting to the Chief Administrative Officer (CAO), Pathology, the Administrative Director of Operations, Pathology, is responsible for directing professional practice operations for the academic and community-based pathology practices (Harvard Medical Faculty Physicians, HMFP, and Longwood Specialty Physicians, LSP). Additional responsibilities include streamlining processes, identifying and implementing new business opportunities within and external to BILH, in collaboration with pathology dept leadership. This position requires exceptional physician practice operations and integration knowledge in both academic and community hospital settings, customer service skills, change management skills, and a collaborative approach to working in a large, matrixed healthcare system.
Responsibilities
- Participates in long-range planning and the development of departmental and/or divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions.
- Appoints, develops, manages and evaluates administrative, practice and clinical managers in designated areas.
- Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies, including TJC, DPH, OSHA, and other agencies.
- Oversees multidisciplinary team building within ambulatory departments/services.
- Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities.
- Develops policies and procedures for department/division and ambulatory.
- Measures success with pertinent and measurable data based on targeted goals and developed using Performance Manager Reports.
- Collaborates with Human Resources to enhance role definition, standards of practice and recruitment for front line staff.
- Analyzes and prepares reports on all activities, volume statistics, collections, research (grant) support; makes informed forecasts of financial and resources needs.
- Coordinates the recruitment process of clinical and research faculty.
- Participates in confidential salary planning for faculty and staff.
- Identifies and acts on issues that affect the delivery of patient care, quality control and performance improvement activities.
- Monitors and reviews action plans.
- Oversees patient satisfaction surveys and customer service.
- Leads and supports managers and directors in developing and improving operations to create optimal performance levels.
- Has full responsibility for planning, monitoring and managing budgets for multiple departments.
Requirements
- Bachelor's degree required.
- Master's degree preferred in Healthcare Administration or Business.
- 8-10 years related work experience required.
- 5-8 years supervisory/management experience required.
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Nice-to-haves
- Master of Health Administration or Master of Business Administration strongly preferred.
- Experience with physician practice management and hospital business management experience is strongly preferred.
- Pathology experience or diagnostics experience strongly preferred.
- Project management experience strongly preferred.
- Ability to travel to off-site locations.
