Administrative Director, Inpatient and Pulmonary Services, Infectious Diseases, and Londonderry Site

Beth Israel Lahey Health • Burlington, MA

97d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the oversight of the Executive Director (with additional direction from the Division Chairs), the Administrative Director is responsible for the daily management of business operations for assigned divisions across all practice locations, such as Burlington, Peabody, Lexington, and additional off-site locations. In conjunction with the Medical Leadership, responsible for implementing and maintaining quality and performance standards for all facets of the practices, and monitoring patient and staff satisfaction to ensure high quality, patient-centric care is provided. Assist with maintenance and ongoing development of the annual budget and is responsible for the optimization of revenue cycle, clinical workflows, and provider productivity. This role serves as the principal liaison between clinical, administrative, and financial teams, producing effective collaboration to meet budgetary goals, divisional growth, and operational excellence.

Requirements

• Bachelor's in Business Administration, Health Care Administration or related area of study.
• 5 years of directly related experience in a hospital or health care setting.
• Master's in business administration or health care or related field, preferred.
• Strong knowledge of managerial and budgetary practices.
• Excellent personnel management skills and demonstrated ability to provide leadership.
• Strong emotional and social intelligence.
• Strong approach and commitment to cost containment.
• Skills in critical judgment and thinking.
• Strong project management skills.
• Exceptional written and verbal communication skills.
• Must be a self-starter, able to work with minimal supervision and direction.

Nice To Haves

• Experience in an academic medical center setting or equivalent.
• High potential to take on more responsibility and be ready for the possible growth of this role into a more senior position.

Responsibilities

• Oversees the operation of the ambulatory clinics and manages staff including nurse/operations manager, administrative and nurse supervisors and other application divisional management positions.
• Provide feedback, recognition, and support for the team. Evaluate training needs and coordinate ongoing staff training and education.
• Principal liaison with all clinicians to ensure their satisfaction with the administrative and financial support of their practice.
• Monitor clinical workflows to ensure best practices are followed in patient care, documentation, coding, and medical record maintenance.
• Collaborate with clinical teams to monitor workflows, schedules, and patient experience, implementing strategies to deliver high-quality care in a cost-efficient manner.
• Work with patient access, administrative staff, and clinical teams to ensure accurate provider templates, effective patient scheduling and efficient clinic flow.
• Manage assignment of clinical providers to all practice locations and ensure all clinical shifts are covered.
• Participate in the recruitment and onboarding processes for administrative staff and clinical providers, including orientation programs.
• Address staffing issues, making adjustments based on operational needs, and ensure compliance with personnel policies.
• Conduct performance evaluations and administer merit salary increases in accordance with established standards.
• Forecast and address needs related to personnel, supplies, equipment, training, and contract management.
• Assist in negotiating and managing contracts for services within assigned divisions.
• Informs senior management of any site/divisional problems.
• Counsels, disciplines and follows appropriate management expectations for direct reports.
• Oversee the revenue cycle in assigned divisions, ensuring accurate charge capture, billing, insurance verification, and co-pay collection.
• Regularly review and analyze operational and financial performance data, providing leadership with reports highlighting key performance indicators.
• Manage physician productivity by ongoing monitoring of productivity metrics.
• Work with Division Chair to set performance expectations for all staff.
• Assist with maintenance and ongoing development of annual operating budgets for assigned divisions.
• Monitor the physical plant to ensure the maintenance of an appropriate environment.
• Collaborate with executive leadership and division chairs to define and implement strategic plans for divisional growth.
• Regularly review patient experience data to measure patient satisfaction.
• Maintain contact with local community resources to develop the practice and identify growth opportunities.
• Develop programs and processes to ensure compliance with healthcare standards.
• Participate in divisional and/or interdepartmental quality improvement activities.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees