Administrative Director, Behavior Health Services

NeighborHealth•Boston, MA

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: South End Hass Behavioral Health All Locations: 10 Gove Street – Taylor Building, 1601 Washington Street Position Summary: The Administrative Director provides operational, financial, regulatory, and strategic leadership for assigned Behavioral Health services, including outpatient mental health, substance use disorder treatment, and integrated behavioral health programs. Reporting to the Senior Vice President of Operations, the role is accountable for program performance, patient access and flow, clinician productivity, compliance, and the delivery of high-quality, trauma-informed, culturally responsive care. Under the direction of the Senior Vice President of Operations, the Administrative Director leads performance across behavioral health service lines, with responsibility for access, continuity of care, quality outcomes, financial results, regulatory readiness, and patient and staff experience. The leader partners with administrative and medical directors to advance cross-functional initiatives that strengthen operations and drive measurable improvement. Working closely with the operations manager, the Administrative Director assesses the current state, develops practical plans, and ensures sustainable implementation of change. The role oversees patient flow, staffing models, productivity, compliance, and program growth while ensuring services meet regulatory, accreditation, and payer requirements. The successful candidate will be able to perform the following responsibilities:

Requirements

Bachelor’s degree required, master’s degree preferred.
Minimum of 5 to 7 years of healthcare experience with increasing responsibility across supervisory and management functions.
Practice Management experience required.
Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
Exceptional problem-solving and conflict-resolution abilities.
Ability to handle sensitive and confidential matters with professionalism and discretion.
The ability to work in a fast-paced environment.

Responsibilities

Define, develop, and implement short- and long-term strategies to meet organizational objectives, with direction and support from the Senior Vice President.
Design and oversee the department’s performance improvement program.
Analyze operations to identify opportunities for improvement; develop project plans and lead implementation efforts.
Provide structure, coordination, and oversight throughout the project life cycle.
Lead cross-functional initiatives to ensure health center goals and objectives are achieved.
Direct efficient and effective behavioral health operations, including clinician scheduling, productivity expectations, space utilization, and telehealth capacity.
Manage clinical and on-call schedules to ensure appropriate coverage across all sessions.
Develop and maintain operational dashboards; monitor clinician productivity, panel size, no-show rates, throughput, and service utilization.
Monitor and report patient access and throughput across outpatient practice areas; implement processes to meet or exceed established goals and benchmarks.