Administrative Director, Ambulatory Operations

Nemours Foundation • Jacksonville, FL

127d

About The Position

The Director of Ambulatory Administrative Operations will have strategic and operational oversight of practice for designated service lines within the department. Reporting to the AVP, Practice Administrator, the director of operations oversees the administrative, operational, strategic planning, financials, and development activities of designated service lines across North FL and across all functions. The Director of Ambulatory Administrative Operations will be responsible for establishing and managing a cohesive administrative and operational infrastructure for these cross-disciplinary specialties which includes physician practice and hospital partnerships; developing and implementing business plans to support the growth and financial success of the specialties and specific specialty initiatives; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and managers within Florida and across the Nemours Foundation in support of specialty providers. The Director of Ambulatory Administrative Operations, in collaboration with specialties Chairs, Chiefs, and Nursing Leaders, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.

Requirements

• Bachelor's degree required.
• Relevant experience in the presentation of written and oral materials, interaction with Medical Leadership, Administration and self-directed project completion.
• Demonstrated record of progressively responsible administrative experience in health care, preferably pediatric or specialty related.
• Proven track record of working collaboratively with physician, nursing, and administrative leadership.
• Demonstrated success in applying performance improvement methodologies and project team facilitation.
• Experience in healthcare management is required.
• Must have experience with electronic physician management systems (e.g. Epic).

Responsibilities

• Develops, recommends, and implements financially viable business and organizational models that balance and align the interests of designated specialties.
• Leads the strategic growth of assigned service lines, formulating and gaining approval for strategic business plans and objectives.
• Identifies, develops, and implements new and enhanced existing outpatient clinical programs and services to achieve growth goals.
• Develops specialties outreach strategic plans in collaboration with business development.
• Ensures that strategic and program planning for specialty initiatives are linked to operational and capital budgeting processes.
• Establishes a cooperative working relationship with the practice and partner hospital management teams.
• Develops and maintains professional relationships with community and health agencies and partner institutions.
• Provides administrative and operational oversight of all divisions, programs, and sites organized within the specialties.
• Develops, monitors, and meets the operational and capital budget financial goals for all areas of responsibility.
• Recommends a sufficient number of qualified/competent persons and other resources to provide necessary services.
• Develops, interprets, and implements policies and procedures that guide and support the provision of services.
• Collaborates effectively with providers and clinical teams to deliver quality care in a family-centered model.
• Monitors clinical operations and quality improvement initiatives including compliance with established efficiency benchmarks.
• Coordinates and integrates intradepartmental and interdepartmental services.
• Communicates with physicians and other providers to determine effectiveness of the service delivery system.
• Assures that the providers, divisions, programs, and all areas of responsibility understand the clinic's programs on Safety Management, Quality Assurance and Improvement.
• Communicates effectively with the specialties Chairs/Chiefs, Site Practice Administrator, CMO, and VP Florida Practice Administrator.
• Recruits, employs, evaluates, disciplines, and recommends salary actions and adjustments for personnel.
• Responsible for the orientation and continuing education of all persons reporting to the position.
• Assures safe work practices are used by all associates of the specialties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees