Administrative Coordinator - Outpatient Care Management

St. Luke's University Health Network-posted 2 days ago
Part-time • Entry Level
Allentown, PA
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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Part-time 0.6 or 3 8-hour days a week. Can modify these hours as needed. Potential to pick up extra hours as needed not to exceed 40 hours per week. This Administrative Coordinator, with direction from the Director, Outpatient Care Management is responsible for triaging referrals to the care management staff from various sources including referrals received through the department phone, alerts or reporting from Epic, and other applications that are used to identify patients for care management services. In addition, the coordinator is responsible for tracking a caseload of patients who transition from inpatient to short-term facilities, and then triaging them to the care management staff once discharged home or a home setting. The coordinator is responsible for keeping care management practice assignments and provider lists up to date to ensure appropriate assigning of patients for care management services. Outpatient Care Management hours are Monday – Friday 8a to 4:30p.

  • Triage – assigning patient referrals for care management services to the appropriate care management staff.
  • Short-term facility patient tracking with triage post discharge to the appropriate care management staff. This includes outreach to short-term facilities for patient updates on therapy progress, labs, and discharge planning.
  • Kronos – payroll entry
  • Basic knowledge of NCQA standards.
  • Collects care management staff, other SLUHN departments, and community-based organization requests that provide education on disease management, services, and community resources available to patients.
  • Schedule and coordinate educational presentations during staff meetings.
  • Take minutes for staff meetings and other committee meetings as assigned.
  • Schedule rooms for meetings.
  • Order office supplies, PPE supplies, and minor equipment for care management staff.
  • Maintains all department contact lists and equipment lists.
  • Publishes department Newsletter
  • Mails welcome packets, patient satisfaction surveys, and BPCI-A letters to patients as needed.
  • Works with Director or Supervisors to coordinate orientation schedules.
  • Onboarding access to Athena Forum for new employees.
  • Answers the telephone, makes appointments, refers callers to appropriate individual/department as necessary, runs errands and distributes mail.
  • Organizes and maintains updated I-drive Care Coordination folder information.
  • Maintains confidentiality of all materials and adheres to appropriate protocols for the release of information.
  • Must be pleasant and courteous in dealing with others with ability to positively address challenging situations.
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
  • Complies with Network and departmental policies regarding attendance and dress code.
  • Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
  • Works with other staff as assigned.
  • Medical staff social support.
  • Other related duties as assigned.
  • Knowledge of medical terminology, general office protocol and ability to take concise accurate meeting minutes.
  • Must be able to deal with confidentiality on a daily basis.
  • Associate degree with 3 years secretarial experience.
  • Bachelor’s degree with 2 years secretarial experience.
  • Proficient in Word, Excel, and PowerPoint preferred.
  • Possess organization and communication skills, ability to be reliable, tactful, discreet, follow directions, adapt to frequent interruptions, and exhibit a neat, professional appearance.
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