Administrative Coordinator - Counseling

Loyola Marymount University-posted 3 months ago

$22 - $28/Yr

Full-time

Westchester, CA

1,001-5,000 employees

Educational Services

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Under general supervision, this position will assist with advising and providing financial aid and scholarship information to prospective and currently enrolled students and their families. Provide information and refers students to University resources that can assist in meeting their needs or resolving their inquiries. Uses professional judgment when necessary to solve complex financial aid cases. This position will also coordinate the new media communications for the Financial Aid Office (including the department's social media accounts, text messaging, and communication software housed on the department's website: i.e. chatbot).

Provide superior quality customer service to all callers and visitors to the office.
Advise students of the types of financial aid programs available as well as the application process.
Assist students in the completion of forms and advising on required documentation.
Screen counselor calls by resolving as many questions as possible, referring calls as needed to other office staff.
Explain policies and procedures of the University and office.
Participate in cross-training program in order to be able to answer admissions questions.
Make appointments for students and parents who need to speak with a member of the counseling staff.
Assist with outreach activities that involve recruitment, retention, and some post-graduation issues related to financial aid.
Coordinate, develop and maintain the department's social media accounts.
Coordinate and monitor messages from the university's Chatbox communication software.
Support unit with call campaign to incoming freshman or current student populations.
Assist in receipt and opening of documents received by Financial Aid Office.
Review all incoming documents for completeness and signatures.
Log (complete or incomplete) documents in Banner, the University's Student Management System.
Scan and index documents in the document imaging system - Etrieve.
Provide support to unit in file purging process - completed annually.
Assist in providing mentorship and training to work-study students.
Assist department as needed to support student recruitment and retention efforts.
Perform other duties as assigned or requested.

Typically, a high school diploma or equivalent.
Minimum two years of experience performing a variety of administrative/secretarial duties.
Knowledge of the Federal Title IV programs, the State of California Grants, and Scholarships.
Demonstrated knowledge in modern office methods and practices.
Ability to assess, navigate and research student records on Banner and Etrieve.
Ability to advise on financial aid policies and procedures.
Ability to collect and analyze data.
Ability to handle confidential financial aid files.
Exemplary communication skills (both written and oral).
Excellent customer service skills.
Basic knowledge of office machines, word processing, spreadsheets, email and databases.

Salary range $22.88 - $28.61, commensurate with education and experience.

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Administrative Coordinator - Counseling

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