Administrative Coordinator - CNI

Cooper University Hospital•Camden, NJ

19h•$22 - $35

About The Position

This position supports the Cooper Neurological Institute (CNI) and requires the incumbent to register and schedule patients for outpatient office appointments, procedures, and/or surgeries and assists with tasks related to patient care and appointments e.g. record gathering, scanning, faxing, uploading images, etc. This position works in collaboration with all CNI team members, as well as other Cooper departments, including but not limited to, nursing, health care access, patient access center, lab testing, radiology, and OR. Demonstrate strong customer service, organizational, and communication skills. Previous experience with using Epic is highly preferred. Make a Meaningful Impact as an Administrative Coordinator I Are you a highly organized professional looking to play a critical role in patient care? Join our team as an Administrative Coordinator I, where you will serve as the essential liaison between Cooper and Inspira. In this role, you aren’t just scheduling appointments; you are ensuring that patients receive timely, life-changing care through seamless communication and efficient workflows Your Role in the Patient Journey: Orchestrate Surgical Care: You will take the lead in coordinating and scheduling procedures and surgical cases, meticulously ensuring that all required information is complete before a case is set Be the Bridge: You will serve as the primary point of contact between Cooper and Inspira, facilitating communication and resolving scheduling hurdles to ensure continuity of care for every patient Master of Coordination: You will support the surgical scheduling team by gathering all necessary documentation, orders, and clearances while assisting with the prior authorization process to keep care moving forward Tech-Savvy Support: Utilizing multiple Electronic Medical Record (EMR) systems, you will verify patient data and track scheduling status across organizations to maintain a high standard of documentation Why You’ll Excel in This Position: Commitment to Excellence: You demonstrate Cooper Core Values and maintain a high level of professionalism in every interaction Patient-Centered Service: You provide high-quality customer service to patients, families, and internal teams, acting as a helpful guide for follow-ups and general inquiries Operational Detail: You handle essential administrative tasks—from obtaining records and uploading imaging to scanning and faxing—ensuring the medical record is accurate and complete Continuous Improvement: We value your insight. You will identify workflow barriers and collaborate with leadership on process improvement efforts to enhance how we deliver care Join us and become a key player in supporting scheduling operations and improving access to care for our community You will also be called upon to perform related duties and special projects that contribute to our mission

Requirements

High School Diploma required.
Demonstrate strong customer service, organizational, and communication skills.

Nice To Haves

Associate's degree preferred.
Previous experience with using Epic is highly preferred.

Responsibilities

Register and schedule patients for outpatient office appointments, procedures, and/or surgeries
Assist with tasks related to patient care and appointments e.g. record gathering, scanning, faxing, uploading images, etc.
Coordinate and schedule procedures and surgical cases, meticulously ensuring that all required information is complete before a case is set
Serve as the primary point of contact between Cooper and Inspira, facilitating communication and resolving scheduling hurdles to ensure continuity of care for every patient
Support the surgical scheduling team by gathering all necessary documentation, orders, and clearances while assisting with the prior authorization process to keep care moving forward
Utilize multiple Electronic Medical Record (EMR) systems, you will verify patient data and track scheduling status across organizations to maintain a high standard of documentation
Provide high-quality customer service to patients, families, and internal teams, acting as a helpful guide for follow-ups and general inquiries
Handle essential administrative tasks—from obtaining records and uploading imaging to scanning and faxing—ensuring the medical record is accurate and complete
Identify workflow barriers and collaborate with leadership on process improvement efforts to enhance how we deliver care
Perform related duties and special projects that contribute to our mission