Administrative Clinical Program Specialist

Glade Run Lutheran Services • Zelienople, PA

139d • $13 - $19

About The Position

The Administrative Clinical Program Specialist may be eligible for a $250 new hire incentive bonus if hired and meet all qualifications. This position is located at the Zelienople Campus in Zelienople, PA, and is a full-time role. The specialist will work in a clinical setting, providing administrative support and ensuring compliance with various regulations and standards.

Requirements

• An Associate's degree or coursework in a business-related field is preferred.
• A high school diploma or equivalent is required.
• A minimum of two years of experience in administrative support, secretarial, or clerical roles is required.
• Demonstrated experience in clinical or healthcare settings, particularly in mental health or social services.
• Proven ability to address the unique requirements of mental health programs.
• Advanced proficiency in Electronic Medical Records (EMR) systems and clinical software.
• Strong technical aptitude and working knowledge of software platforms, particularly Google Workspace.
• Strong organizational and multitasking abilities.
• Proficient in accurately transcribing handwritten notes and dictation.
• Comprehensive understanding of record-keeping systems and professional business communication.

Nice To Haves

• Knowledge of insurance reimbursement processes, managed care organizations, medical billing, and authorization procedures.

Responsibilities

• Maintain and monitor program authorizations, including submitting required information to counties, managed care organizations, and private insurance providers based on client benefits.
• Address authorization issues and corrections not requiring clinical input, and coordinate with clinical staff for necessary follow-up.
• Collaborate with clinical billing teams to resolve billing discrepancies and insurance-related issues.
• Track encounter form discrepancies and billing errors, ensuring timely follow-up with staff.
• Organize client-related documents, ensuring compliance with HIPAA and other regulatory requirements.
• Perform receptionist duties when Administrative Program Assistant or Senior Administrative Program Assistant is not in the office.
• Schedule appointments and answer calls, referring complex issues to appropriate agency staff.
• Manage schedules for conference rooms, vehicles, outpatient therapy rooms, and other shared office space.
• Assist in scheduling necessary appointments to acquire re-authorization of services.
• Demonstrate empathy and sensitivity in client interactions, addressing the diverse needs of individuals and families within a clinical setting.

Benefits

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff.
• 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary.
• Agency provided life insurance and long-term disability coverage for full-time staff.
• Voluntary benefit options including Disability Insurance, Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance, and Identity Theft Protection.
• Paid mileage reimbursement.
• Paid training and administrative time.
• Cell phone reimbursement.
• Licensure Supervision for FREE.
• Free credentialing assistance.
• Quarterly productivity incentives.
• Tuition reimbursement for full-time staff.
• Flexible work schedules.
• Annual merit increases for eligible positions.
• New Hire Incentive Bonuses.
• Employee Referral Bonus Incentives.
• Employee Discount Program.
• Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Associate degree