Administrative Clinical Program Specialist

Glade Run Lutheran Services-posted 3 months ago

$13 - $19/Yr

Full-time • Entry Level

Zelienople, PA

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The Administrative Clinical Program Specialist may be eligible for a $250 new hire incentive bonus if hired and meet all qualifications. This position is located at the Zelienople Campus in Zelienople, PA, and is a full-time role. The specialist will work in a clinical setting, providing administrative support and ensuring compliance with various regulations and standards.

Maintain and monitor program authorizations, including submitting required information to counties, managed care organizations, and private insurance providers based on client benefits.
Address authorization issues and corrections not requiring clinical input, and coordinate with clinical staff for necessary follow-up.
Collaborate with clinical billing teams to resolve billing discrepancies and insurance-related issues.
Track encounter form discrepancies and billing errors, ensuring timely follow-up with staff.
Organize client-related documents, ensuring compliance with HIPAA and other regulatory requirements.
Perform receptionist duties when Administrative Program Assistant or Senior Administrative Program Assistant is not in the office.
Schedule appointments and answer calls, referring complex issues to appropriate agency staff.
Manage schedules for conference rooms, vehicles, outpatient therapy rooms, and other shared office space.
Assist in scheduling necessary appointments to acquire re-authorization of services.
Demonstrate empathy and sensitivity in client interactions, addressing the diverse needs of individuals and families within a clinical setting.

An Associate's degree or coursework in a business-related field is preferred.
A high school diploma or equivalent is required.
A minimum of two years of experience in administrative support, secretarial, or clerical roles is required.
Demonstrated experience in clinical or healthcare settings, particularly in mental health or social services.
Proven ability to address the unique requirements of mental health programs.
Advanced proficiency in Electronic Medical Records (EMR) systems and clinical software.
Strong technical aptitude and working knowledge of software platforms, particularly Google Workspace.
Strong organizational and multitasking abilities.
Proficient in accurately transcribing handwritten notes and dictation.
Comprehensive understanding of record-keeping systems and professional business communication.

Knowledge of insurance reimbursement processes, managed care organizations, medical billing, and authorization procedures.

Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff.
401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary.
Agency provided life insurance and long-term disability coverage for full-time staff.
Voluntary benefit options including Disability Insurance, Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance, and Identity Theft Protection.
Paid mileage reimbursement.
Paid training and administrative time.
Cell phone reimbursement.
Licensure Supervision for FREE.
Free credentialing assistance.
Quarterly productivity incentives.
Tuition reimbursement for full-time staff.
Flexible work schedules.
Annual merit increases for eligible positions.
New Hire Incentive Bonuses.
Employee Referral Bonus Incentives.
Employee Discount Program.
Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities.

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