Administrative Clinical Coordinator

Maine Eye Center•Netarts, OR

About The Position

Looking for a position in healthcare? Enjoy working with the public? Build your career at Maine Eye Center, in Portland, Maine. Join our dynamic team and work alongside a peer group that consistently demonstrates the importance of quality patient care. Description of Responsibilities: The Administrative Clinic Coordinator provides excellent customer service to patients while providing administrative support to physicians. This position will communicate professionally with internal and external contact and patients by establishing and maintaining effective working relationships with patients, employees, and the public. The Administrative Clinic Coordinator will operate a computer, photocopier, and fax machine. This position will exercise judgment, initiative, and problem-solving skills and have knowledge of organizational policies and procedures. This position generally works normal business hours Monday – Thursday between 8AM and 4:30PM and Friday between 7:30AM and 4PM. Flexibility in schedule is needed from time to time to meet business goals and provide exceptional patient service. Responsibilities include and are not limited to: Communicating professionally with internal and external contacts and patients Providing attention to detail and accuracy in a fast-paced, multi-tasking environment Operating a computer, photocopier, and fax machine Greeting patients and answering phones in a pleasant and professional manner Prioritizing work and handling heavy work volume Providing administrative support to physicians Managing patient care schedules and following the template to ensure proper clinic flow Answering calls from internal and external sources Working closely with patients to schedule appointments, arrange special tests, reschedule appointments as needed due to physician schedule changes, and other tasks that may be required to provide the support needed for excellent customer service Sending patient letters as needed, i.e., missed or rescheduled appointments Collaborating with other administrative assistants and departments Providing a friendly and welcoming atmosphere for patients and their families Maintaining strict confidentiality for physicians’ schedules Participating in professional development activities Other duties as assigned by supervisor

Requirements

Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess problem-solving skills.
Professional communication with internal and external contact and patients.
Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.
Minimum of one year of administrative experience.
Intermediate skill level with MS Office is required.
High school diploma or equivalent is required.

Responsibilities

Communicating professionally with internal and external contacts and patients
Providing attention to detail and accuracy in a fast-paced, multi-tasking environment
Operating a computer, photocopier, and fax machine
Greeting patients and answering phones in a pleasant and professional manner
Prioritizing work and handling heavy work volume
Providing administrative support to physicians
Managing patient care schedules and following the template to ensure proper clinic flow
Answering calls from internal and external sources
Working closely with patients to schedule appointments, arrange special tests, reschedule appointments as needed due to physician schedule changes, and other tasks that may be required to provide the support needed for excellent customer service
Sending patient letters as needed, i.e., missed or rescheduled appointments
Collaborating with other administrative assistants and departments
Providing a friendly and welcoming atmosphere for patients and their families
Maintaining strict confidentiality for physicians’ schedules
Participating in professional development activities
Other duties as assigned by supervisor