Client Services / Administration

Defense Holdings, Inc. • Manassas Park, VA

7d • Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking an Administrative Client Specialist to provide administrative support to client services teams. The ideal candidate will manage documentation, assist with client communications, and ensure smooth operations of client programs.

This role requires exceptional attention to detail, strong organizational skills, and the ability to coordinate multiple client support activities.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of experience in administrative support or client services roles.
• Proficiency in Microsoft Office Suite and CRM/ATS systems.
• Strong communication, organizational, and analytical skills.
• Ability to manage confidential client information responsibly.

Nice To Haves

• Experience supporting government contracting clients or defense programs.
• Familiarity with client onboarding processes.

Responsibilities

• Prepare reports, client correspondence, and presentations.
• Maintain accurate records of client interactions and program activities.
• Assist in scheduling client meetings and follow-ups.
• Support client onboarding and account transitions.
• Communicate updates and track client requests.
• Assist client services teams in project coordination.
• Generate reports and track client service metrics.
• Ensure compliance with internal policies and regulatory requirements.
• Collaborate with client services, operations, and sales teams.
• Assist leadership in process improvement initiatives.

Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level