Administrative Business Partner Program Manager

Anthropic•San Francisco, CA

28d•Hybrid

About The Position

Anthropic is seeking an experienced Administrative Business Partner Program Manager to support and develop our Administrative Business Partner team while driving strategic operational initiatives. In this pivotal role, you will manage a team of ABPs who support our senior leaders, ensuring they have the administrative excellence needed to achieve their goals. You'll also be responsible for supporting programs that enhance the effectiveness of leadership support across the organization. As a people-first leader, you'll spend approximately 60% of your time coaching, developing, and supporting your team of Administrative Business Partners, while dedicating 40% to program management initiatives that elevate administrative operations company-wide. You'll be a key partner in building a world-class administrative function that enables Anthropic's mission. You will report into the Administrative Business Partner Team Manager under the People Team.

Requirements

Have 8+ years of experience in administrative support or operations roles, with at least 3 years of people management experience
Have proven experience managing and developing high-performing administrative teams in fast-paced environments
Possess exceptional organizational skills with the ability to prioritize multiple competing demands while maintaining high attention to detail
Are an excellent communicator who can build relationships and influence at all levels of the organization
Have demonstrated success in process improvement and program management
Thrive in ambiguous, fast-changing environments and can bring structure to chaos
Are passionate about developing others and creating opportunities for growth
Have experience supporting C-level executives or senior leadership teams
Can handle sensitive and confidential information with the utmost discretion
Are proficient with modern productivity tools and eager to learn new technologies
We require at least a Bachelor's degree in a related field or equivalent experience.

Nice To Haves

Have experience in high-growth technology companies or startups
Have managed distributed or hybrid administrative teams
Have implemented administrative operations at scale (50+ supported executives)
Possess project management certification or formal training
Have experience with change management and organizational development
Have a strong interest in AI and Anthropic's mission to build safe, beneficial AI systems
Have experience with international administrative support and cultural awareness

Responsibilities

Lead, mentor, and develop a team of 6-8 Administrative Business Partners supporting senior leaders across multiple functions
Conduct regular 1:1s with direct reports, providing coaching, feedback, and career development guidance
Serve as the designated floater ABP for short to mid term coverage needs.
Manage performance evaluations, goal setting, and partner in professional development planning for the ABP team
Foster a culture of excellence, collaboration, and continuous improvement within the administrative team
Partner with recruiting to hire exceptional administrative talent as the organization grows
Facilitate knowledge sharing and best practices across the ABP team through regular team meetings and training sessions in partnership with the Admin Team Manager.
Build strong relationships with supported executives to understand their needs and ensure ABP alignment
Work with the Administration Business Partner Team Manager and ABP Leads to conduct talent planning and to ensure appropriate coverage and workload distribution across the team.
Design and implement standardized processes and best practices for administrative support across the organization
Develop and maintain comprehensive documentation, including administrative playbooks, onboarding materials, and standard operating procedures
Lead cross-functional initiatives to improve administrative efficiency, such as implementing new tools, systems, or workflows
Partner with other operational teams (Facilities, IT, People Ops) to ensure seamless coordination of administrative services
Create and oversee administrative training programs to continuously upskill the team in partnership with the Team Manager and ABP Leads.
Drive process improvements based on feedback from stakeholders and team members