Administrative Assistant II - Dental Clinic

TX-HHSC-DSHS-DFPS • Lubbock, TX

4d • Onsite

About The Position

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Administrative Assistant II works a Monday to Friday schedule, 8:00 am to 5:00 pm, in the Dental Clinic.

The Administrative Assistant II performs routine (journey-level administrative support duties for the Dental Clinic under moderate supervision of the Dentist with limited latitude for the use of independent judgment in the completion of duties and direction of the overall function of the Dental Clinic. Position requires flexibility and the ability to move from one work assignment to another with abilities to organize, prioritize, and complete work assignments and work closely with physicians and nurse practitioners to provide clerical and technical support in a dental setting. Completion of work requires use of established methods and/or techniques and decisions are varied but based on broad principles and guidelines. Must understand that duties, location of work and shift patterns are subject to change as determined by the administration to meet the needs of the SSLC.

Requirements

• Knowledge of dental office practices and procedures.
• Skill in the use of standard office equipment and software, including but not limited to Microsoft Office, Word, and Excel.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public.
• Skills with good communication, including verbal and written.
• Ability to work in a professional manner while remaining courteous with patients, staff, and outside dental offices.
• Ability to oversee the flow, procedures, and other assigned staff to ensure quality and timely patient care.
• Working knowledge of HIPAA, ICD-10 codes, and HCPCS procedure codes.
• Ability to physically be trained on and conduct Treatment Intervention and Preventative Strategies (TIPS).
• Ability to perform Cardiopulmonary Resuscitation (CPR) and Heimlich techniques correctly and safely according to the specifications of the American Heart Association.
• High School Diploma or GED is required.
• 1 (one) year experience in an office setting.

Nice To Haves

• Experience with documentation is preferred.
• Experience creating and maintaining records preferred.
• Experience working with the public in a customer service capacity preferred.
• Experience using Microsoft Word and Excel preferred.

Responsibilities

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Prepares a schedule of tasks/documentation needed for Providers in order to assist Providers in meeting documentation requirements according to established guidelines.
• Schedules patient appointments and opens the Medical Clinic as directed by Providers and coordinates appointment times with units in order to provide patient care.
• Keeps all agency records, information, and client names confidential.
• Obtains Providers' signatures on lab reports, consultations, progress notes, etc. within prescribed timeframes in order to document patient care.
• Helps to coordinate the workflow of the Dental Clinic to ensure all procedures and processes are followed and all documentation requirements are being met to ensure quality and timely patient care and adherence to HHS guidelines.
• Maintains communication throughout the Dental Clinic by maintaining the communication board, logs, schedules, and discussions with the dentist and co-workers.
• Answers phones promptly and professionally.
• Maintains and monitors Annuals and Admission History and Physicals for timely completion, runs various reports for distribution to the Dental Clinic Providers, and works to track audits, as assigned.
• Performs other duties as assigned in the Dental Clinic in order to ensure that services are provided.
• Facilitates patient/provider contact by escorting patients to the exam room and assisting the Provider in order to provide patient care.
• Assists in maintaining cleanliness of exam rooms and Dental Clinic.
• Reviews exam room and office supplies and equipment for expiration dates and quantity level of supplies available.
• Ensure proper documentation requirements and patient needs are met.
• Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED