Administrative Associate, per diem

Beth Israel Lahey Health • Winchester, MA

120d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As part of the Patient Care Services team, this position performs the following functions, often simultaneously: Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.

Requirements

• High School Diploma or equivalent.
• Basic computer knowledge.
• Excellent communication and customer service skills.
• Must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

Nice To Haves

• At least one year of previous work experience in an administrative support role.
• Knowledge of basic medical terminology.

Responsibilities

• Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information.
• Greets patients, visitors, volunteers, clergy and interdisciplinary staff members.
• Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.
• Processes physician and other orders utilizing the electronic medical record and manual orders.
• Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues.
• Questions unclear orders and seeks clarification from the nursing and medical staff.
• Receives admittance information and communicates expediently to the nursing staff to start the patient placement process.
• Assembles a medical chart for the patient and maintains accurate and complete medical charts.
• Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate.
• Pages and contacts physicians for consults.
• Schedules tests and other diagnostic services with other hospital departments and off-site providers.
• Arranges ambulances and transport services.
• Follows through on orders for medical equipment and other non-medication needs.
• Prepares the patient record for discharge and reviews the medical record for necessary forms prior to discharge.
• Disassembles medical chart according to Health Information Management Department standards.
• Completes administrative/secretarial tasks in support of the nurse manager and the department.
• Ensures the unit has an adequate supply of various required forms.
• Maintains an adequate inventory of non-medical supplies for the unit.
• Oversees the office equipment and addresses equipment problems timely to maximize the unit’s efficiency.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees