Administrative Associate II, Customer Service & Solutions

UPS • Newark, DE

122d

About The Position

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Requirements

• Applicants must complete TSA testing.
• Position requires the ability to communicate (write and speak) in English and the ability to provide general direction to others.
• Applicants must be at least 21 years of age.
• Applicants must possess a valid class 'D' driver's license (a CDL is NOT required).
• Applicants must have and maintain a clean and verifiable driving history.
• Applicants must be able to maintain MNX's Driver Safety Standards.
• Applicants must be able to lift in excess of 70lbs.
• Applicants must be able to pass a credit check, 10 documented background check and criminal history check.
• At least 1 year of customer service experience.
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM.
• Knowledge of US and world geography and time zones is preferred.
• Call Center experience is preferred.
• Must have outstanding communication, customer service, and organizational skills.
• Be able to operate in a fast-paced and demanding environment.
• Be flexible - with the ability to work additional hours as business requires.

Responsibilities

• Load and unload shipments for delivery.
• Knowledge of and abide by all safety, security, and operating procedures for pickup and delivery of customer packages and operating motor vehicles including remaining in compliance with all Federal, state, and local laws.
• Scan information on airbills and manifests.
• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail.
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries.
• Communicate with customers and agents in a professional and courteous manner.

What This Job Offers

• Job Type: Full-time
• Industry: Couriers and Messengers
• Education Level: No Education Listed