Administrative Associate I

University of Georgia•Athens, GA

36d•Onsite

About The Position

This position provides administrative support for student and faculty services at the Gwinnett Campus on weekdays and Saturdays, and sits at the front desk in the UGA Lobby. This person deals with confidential student information with knowledge of and adherence to relevant policies and laws, supports staff and faculty in academic and public service & outreach units, and provides key services. Rapid responses to inquiries, responsible decision-making, effective and supportive collaboration with other staff members, excellent customer service, and managing multiple assignments simultaneously are expected. General clerical duties may include preparing documents and campus signage, supporting basic AV needs in the classrooms, answering phones and campus emails, responding to inquiries, general paperwork, tracking inventory, and holding a p-card. On Saturdays, this position staffs the front desk on the 1st floor and serves as the primary point of service for faculty, staff, and visitors on the campus. This position reports to the Assistant Director of the Gwinnett Campus and will have comprehensive knowledge of Gwinnett Campus academic and non-academic programs. Flexibility to adjust schedules as needed by the campus.

Requirements

High school diploma or equivalent and 2 years of related experience
Strong customer service skills
Strong attention to detail
Ability to multitask
Personal integrity and confidentiality
Microsoft Office Suite and basic internet skills

Nice To Haves

Associate's degree or higher in business, education, or related field.
Four years of administrative or customer service experience, preferably in higher education.
Experience supporting faculty, staff, and students in an academic setting.
Knowledge of FERPA and university administrative policies.
Experience with purchasing card (P-Card) use and reconciliation.

Responsibilities

Provides front desk coverage Monday through Thursday and Saturdays.
Performing general clerical and customer service support (answering phones and emails, responding to inquiries, completing routine paperwork).
Producing and updating event signage, placing signs at assigned classrooms and public areas before events, in accordance with campus procedures and style guidelines.
Tracking and reconciling office inventory and supplies.
Making copies and preparing documents for faculty; monitoring campus copy rooms.
Providing basic A/V setup and troubleshooting in classrooms and meeting rooms.
Serving as a campus ambassador by welcoming new students and visitors and providing information/directions.
Assisting with daytime external events and conferences.
Attending weekly operations meetings.
Overseeing lobby cleanliness.
Holds and manages a unit P-Card in accordance with UGA/USG policy, including pre-approvals, purchasing, monthly reconciliation, documentation retention, and audit readiness.
Manages purchasing workflows (quotes, orders, deliveries/returns) and tracks related inventory.
Schedules, coordinates, and proctors exams on an as-needed basis; verifies identity; ensures secure handling of testing materials/technologies; and upholds academic integrity and confidentiality standards.
Coordinates local testing accommodations with the University Testing Services office and maintains accurate records and reports.
Supports the Assistant Director and Facilities Coordinator with event preparations, room resets, and related operational tasks.
Exercises a high degree of judgment, discretion, and initiative in triaging and resolving a wide range of inquiries, escalating issues as appropriate.
Organizes, maintains, and safeguards physical and digital files/records-including confidential information-in alignment with university policies and records-retention standards (e.g., FERPA).