Administrative Assitant / Client Care Coordinator

Paul Davis • Lee's Summit, MO

113d

About The Position

The Client Care Coordinator (CCC) will work as a Liaison for the client to identify project requirements and specifications. The CCC will administer and organize all services. The CCC will provide support to the Team, ensure compliance, and assist with scheduling and dispatching. The CCC will assist the client with administration, communication, and follow up on relevant client related tasks. The CCC will provide internal support for the Team by ensuring compliance, accounting, and client communication tasks are executed.

Requirements

• High School Diploma
• Excellent administrative and process skills
• Customer Service Experience focused
• Two plus years of experience in Administrative Position
• Experience with Microsoft Office Suite 365
• Ability to learn and operate our primary operating systems: RMS, XactAnalysis, Symbility, or other related platforms
• Ability to work independently
• Highly Organized
• Ability to adapt and prioritize tasks
• High level communicator
• Great problem solver

Responsibilities

• Answer incoming calls on office and mobile lines
• Complete intake for new losses and coordinate initial needs. Monitor XactAnalysis and Symbility for new loss assignments and other claim related communication
• Educate, communicate and collaborate with the clients from day 1 to conclusion
• Participate in team meetings to capture high priorities and client updates. Perform wellness calls with the client.
• Maintain job notes, documents, compliance tasks, and job closings in client portal.
• Assist entire team with job updates
• Ensure adherence to Service Level Agreements and understand the insurance claims process
• Understanding the demands of mortgage companies when involved in a claim
• Accounting support for accounts receivable and payable
• Support communication of invoicing and collections

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

What This Job Offers

• Industry: Waste Management and Remediation Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees