Full-time Staff: Administrative Assistant (Workforce Development)

Lakeland Community College•Kirtland, OH

9d•$19 - $24

About The Position

Administrative Support Provide administrative support to the Executive Director for Workforce Development and Employer Relations, including managing calendars, scheduling meetings, and coordinating travel. Prepare, proofread, and distribute correspondence, reports, presentations, promotional materials, newsletter input, and prepare meeting materials. Serve as the primary point of contact for internal and external communications directed to the Executive Director’s office. Maintain confidentiality and handle sensitive information with discretion and professionalism. Draft meeting agendas, generate meeting materials, record meeting minutes, and follow-up on action items. Proactively identify administrative needs, anticipate challenges, and recommend solutions to improve office efficiency. Track project timelines, deliverables, and follow-ups to ensure alignment with departmental goals. Support budget tracking, invoice processing, and purchase requisitions related to workforce programs. Collect, organize, and maintain data for workforce reports, grants, and strategic planning initiatives. Maintain accurate records of partnerships, contacts, and program outcomes using CRM or project management tools. Assist with marketing and outreach efforts to promote workforce development and community education programs. Provide excellent customer service to students, community members, entrepreneurs, and business partners. Other duties as assigned. Digital Badging System Administration Maintain and manage Lakeland’s digital badging platform, including issuing, tracking, and updating workforce and academic badges. Coordinate with academic departments and workforce development staff to ensure badges accurately reflect program competencies and outcomes. Monitor badge data, generate reports, and support continuous improvement of credentialing initiatives. Provide guidance and technical support to faculty, staff, and students on the use of the digital badging system. Assist in aligning badges with industry certifications and workforce credentials. ESP / WAVE Program Coordination Help coordinate activities within the Entrepreneurial Services Provider (ESP) program and the WAVE entrepreneurial and innovation space. Support workshops, events, and programming for entrepreneurs, startups, and small businesses. Manage scheduling, logistics, communications, and event promotion for ESP/WAVE programming. Maintain records, metrics, and reporting related to program participation and outcomes. Community Education Program Coordination Coordinate and administer community education courses, workshops, and enrichment programs. Identify community needs and assist in developing new program offerings aligned with regional workforce and community interests. Recruit and support instructors, manage course logistics, and ensure high-quality program delivery. Oversee registration processes, participant communication, and program evaluation. Collaborate with local organizations, employers, and community partners to expand community education opportunities.

Requirements

High school diploma or equivalent and office/administrative assistant experience required.
Knowledge of modern office practices, procedures, and equipment including database software (Microsoft Access and Excel)
Skills in oral and written communications; listening and conveying information.
Basic principles of marketing and public speaking
Ability to work independently and to establish and maintain effective interpersonal working relationships
Ability to adapt to changes.
This position requires the incumbent to have a valid Ohio driver’s license and a driving record which qualifies the driver under the College’s insurance program to travel independently to various locations within the state.

Nice To Haves

Associates degree, preferred.
An equivalent combination of education and experience which provides knowledge, skills and abilities is acceptable.

Responsibilities

Provide administrative support to the Executive Director for Workforce Development and Employer Relations, including managing calendars, scheduling meetings, and coordinating travel.
Prepare, proofread, and distribute correspondence, reports, presentations, promotional materials, newsletter input, and prepare meeting materials.
Serve as the primary point of contact for internal and external communications directed to the Executive Director’s office.
Maintain confidentiality and handle sensitive information with discretion and professionalism.
Draft meeting agendas, generate meeting materials, record meeting minutes, and follow-up on action items.
Proactively identify administrative needs, anticipate challenges, and recommend solutions to improve office efficiency.
Track project timelines, deliverables, and follow-ups to ensure alignment with departmental goals.
Support budget tracking, invoice processing, and purchase requisitions related to workforce programs.
Collect, organize, and maintain data for workforce reports, grants, and strategic planning initiatives.
Maintain accurate records of partnerships, contacts, and program outcomes using CRM or project management tools.
Assist with marketing and outreach efforts to promote workforce development and community education programs.
Provide excellent customer service to students, community members, entrepreneurs, and business partners.
Maintain and manage Lakeland’s digital badging platform, including issuing, tracking, and updating workforce and academic badges.
Coordinate with academic departments and workforce development staff to ensure badges accurately reflect program competencies and outcomes.
Monitor badge data, generate reports, and support continuous improvement of credentialing initiatives.
Provide guidance and technical support to faculty, staff, and students on the use of the digital badging system.
Assist in aligning badges with industry certifications and workforce credentials.
Help coordinate activities within the Entrepreneurial Services Provider (ESP) program and the WAVE entrepreneurial and innovation space.
Support workshops, events, and programming for entrepreneurs, startups, and small businesses.
Manage scheduling, logistics, communications, and event promotion for ESP/WAVE programming.
Maintain records, metrics, and reporting related to program participation and outcomes.
Coordinate and administer community education courses, workshops, and enrichment programs.
Identify community needs and assist in developing new program offerings aligned with regional workforce and community interests.
Recruit and support instructors, manage course logistics, and ensure high-quality program delivery.
Oversee registration processes, participant communication, and program evaluation.
Collaborate with local organizations, employers, and community partners to expand community education opportunities.
Other duties as assigned.