HHS-Administrative Assistant DCS

Protection Strategies Inc • Rockville, MD

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About The Position

PSI is seeking an Administrative Assistant to provide general administrative support to the Intake, Suitability, and Badging Services (ISBS) Program. This role supports day-to-day administrative operations across a broad range of functions, minimizing executive involvement in routine tasks and inquiries.

Requirements

• High school diploma or GED required
• 3–5 years of experience in an administrative or program assistant role
• Minimum of 1 year of data entry experience
• Strong organizational, multitasking, and communication skills
• Proficiency in Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Ability to sit, stand, walk, crouch, and kneel for extended periods

Responsibilities

• Contact federal employees, contractors, affiliates, and interns to schedule fingerprint enrollment and badge issuance
• Answer telephone and email inquiries regarding badge office policies and procedures
• Manage office resource mailboxes and coordinate with internal and external agency sponsors and liaisons regarding badge status
• Draft, update, and maintain office Standard Operating Procedures (SOPs)
• Submit new and departing user requests to the IT Helpdesk
• Receive, log, ship, and track fingerprint cards for background investigations
• Perform certificate rekey, PIN reset, and card update activities
• Manage calendars, agendas, travel arrangements, and meeting minutes
• Coordinate meetings, appointments, and onboarding activities for new hires
• Maintain applicant records, documentation, and files
• Perform card custodian duties, including secure storage, identity proofing, badge destruction, and account termination requests
• Maintain compliance with HHS rules and regulations related to inter-agency badges
• Create and maintain spreadsheets and administrative reports
• Troubleshoot enrollment and badge issuance station issues
• Print and ship new and replacement badges for federal employees, contractors, and liaisons
• Report system failures and downtime to appropriate support centers
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• 401(k) Retirement Plan
• Tuition Assistance
• Wellness Programs
• Employee Assistance Programs
• GoodRx
• Commuter Benefits
• Disability Products
• Flexible Spending Accounts (HSA/HRA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED