Bilingual Administrative Assistant

Aston Carter•Hartford, CT

6d•$17 - $20•Onsite

About The Position

Provide essential administrative support and customer service to various organizational programs. Ensure confidentiality and timeliness in handling requests while supporting managers and employees across diverse tasks. Communicate efficiently to facilitate the accurate delivery and transfer of information.

Requirements

Minimum of two to three years of customer service experience.
Excellent telephone and verbal communication skills.
Proficient in Microsoft Office Suite (Outlook, Word, Excel).
Bilingual proficiency in English and Spanish is preferred.
Sound knowledge of office/telephone etiquette and customer service principles.
Familiarity with Electronic Health Record (EHR) systems and other client-based applications is a plus.
Detail-oriented with the ability to multitask and handle a high volume of work.
Accurate typing skills and ability to create grammatically correct written correspondence.
Team-oriented with cultural competency to work with diverse populations.
General office skills including filing, organizing, and scheduling.
Maintain confidentiality of information with knowledge of federal HIPAA laws.
Punctual, flexible, and able to travel between locations.
Physically able to perform the essential functions of the position with or without reasonable accommodations.

Nice To Haves

Bilingual proficiency in English and Spanish.
Experience with client-based applications.

Responsibilities

Greet all clients and visitors professionally and courteously, notifying appropriate staff upon arrival and offering assistance as needed.
Answer calls for assigned programs and provide reminder calls before appointments.
Receive and process referrals, facilitate scheduling, and set up translation services when required.
Complete the intake and admissions process, coordinate new admission paperwork, verify and record necessary personal information, and manage client check-in/check-out processes.
Schedule client assessments and appointments.
Interact with clients to provide and process information in response to inquiries and concerns, including requests for additional information on agency programs and services.
Disseminate and distribute all agency faxes and other forms of communication.
Monitor the reception/waiting area to ensure cleanliness and client safety.
Provide information to service providers.
Maintain communication with the Records department regarding medical records.
Perform monthly data entry for program evaluation and quality assurance.
Create assessment packets and other materials.
Order program supplies and provide administrative support and backup for other agency departments and sites.
Complete any other tasks or special projects as assigned.